MAHSUM OZNE
Dubai
Summary
Accomplished professional with extensive expertise in team leadership and staff training, guest relations and customer service, and operations management and compliance. Proven track record in maintaining health and safety standards, problem solving, multitasking, and coordinating special events. Adept at managing high service operations with a focus on delivering exceptional customer experiences. Seeking to leverage skills in a dynamic environment to drive operational excellence and enhance guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Assistant Restaurant Manager
Villa Coconut Restaurant and Bar DIFC (TLT Concepts)
Dubai, UAE
04.2025 - 09.2025
- Assisted the Restaurant Manager in overseeing daily operations, including dining service, reservations, and guest relations.
- Managed staff schedules, shift planning, and performance to ensure smooth service delivery.
- Supported in driving revenue growth through upselling strategies, promotions, and customer engagement..
Supervisor Promoted to Lounge Manager
Poli Fountain View LCC
Dubai , UAE
01.2024 - 12.2024
- Supervised daily lounge operations, ensuring smooth service and high guest satisfaction.
- Trained, coached, and motivated staff to maintain premium hospitality standards.
- Managed staff scheduling, floor plans, and workflow to optimize efficiency.
- Implemented service standards, hygiene protocols, and health & safety compliance.
- Conducted daily briefings, performance evaluations, and ongoing staff development.
- Supported marketing strategies through upselling, cost control, and revenue management.
Head Waiter Promoted to Supervisor
Zenon Restaurant Lounge Dubai
Dubai, UAE
01.2022 - 12.2023
- Managed table allocations, reservations, and floor operations for smooth service flow.
- Delivered exceptional guest service by handling requests, complaints, and VIP needs.
- Coordinated between kitchen and front-of-house to ensure accuracy and timely service.
- Assisted in menu presentation, upselling, and wine/food pairing recommendations.
- Ensured cleanliness, setup, and compliance with restaurant service standards.
Waiter Promoted to Head Waiter Promoted to Floor Supervisor
Nusret Steak House Jumeirah Fourseasons Hotel, Dubai
Dubai, UAE
12.2017 - 11.2022
- Supervised and guided wait staff to deliver consistent, high-quality service.
- Coordinated between kitchen and front-of-house for accurate, timely orders.
- Assisted in menu knowledge, upselling, and food & wine pairing recommendations.
- Maintained dining area setup, cleanliness, and adherence to service standards.
Runner Promoted to Waiter C
Nusret Istanbul Turkey
Istanbul, Turkiye
04.2015 - 12.2017
- Assisted wait staff by delivering food and beverages promptly and accurately.
- Maintained cleanliness and organization of service stations and dining areas.
- Supported kitchen-to-table communication, ensuring smooth service flow.
- Monitored guest needs (refills, additional items) to support wait staff.
- Ensured dishes met presentation standards before serving.
Skills
- Team leadership and staff training
- Guest relations and customer service
- Operations management and compliance
- Health and safety standards
- Problem solving and multitasking
- Special events coordination
- High service operations
Certification
- WSET Level 1 Wine Certificate
- Food and Hygiene Cleaning
- Occupational Safety Certificate
Languages
Native - Turkish
Fluent
Fluent - English
Native
References
- Oktay, Unlu, General Manager of Zenon Dubai, +971 50 807 7812
- Faruk, Tasilciurk, General Manager of Poli LCC, +971 50 197 6184
Timeline
Assistant Restaurant Manager
Villa Coconut Restaurant and Bar DIFC (TLT Concepts)
04.2025 - 09.2025
Supervisor Promoted to Lounge Manager
Poli Fountain View LCC
01.2024 - 12.2024
Head Waiter Promoted to Supervisor
Zenon Restaurant Lounge Dubai
01.2022 - 12.2023
Waiter Promoted to Head Waiter Promoted to Floor Supervisor
Nusret Steak House Jumeirah Fourseasons Hotel, Dubai
12.2017 - 11.2022
Runner Promoted to Waiter C
Nusret Istanbul Turkey
04.2015 - 12.2017
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