Mai Almansoori
Abu Dhabi
Summary
A professional with 10+ years of diversified experience in Human Capital Management, learning and development, talent management, performance management, employee relations & workforce planning.
Overview
13
13
years of professional experience
Work History
Section Head of HR & Administrative Affairs
Confidential Organization
Abu Dhabi, United Arab Emirates
01.2024 - Current
- End-to-end accountability for HR services to employees, managers, and leaders, ensuring seamless delivery and support
- Provided crucial support to the business by analyzing and presenting key financial and HR metrics, contributing to informed decision-making
- Ensured strict adherence to company HR operational policies and processes, consistently seeking opportunities for improvement
- Maintained precise, detailed staff and company records for thorough reference.
- Defined, implemented, and planned the achievement of goals, objectives, and performance SLAs/KPIs across all organization operations
- Implemented organization policies and procedures related to compensation, incentives, bonuses, and benefits
- Conducted ongoing assessments of employee morale through analysis of absenteeism, turnover records, lateness, and resignations
- Collaborated with department heads in formulating HR policies and procedures for respective departments
- Provided guidance to the leadership team on employee morale, relations, coaching, counselings, and discipline
- Designed and implemented the induction and orientation process for staff, ensuring a positive and comprehensive onboarding experience.
- Conducted workforce planning and benchmarking to meet company needs.
- Leveraged awareness of HR industry trends and latest research to maintain highly engaged and driven HR team.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Educated line managers on policy and process changes for implementation.
- Provided strategic direction for human resources management team.
- Advised senior management on employee corrective actions.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
Career Development Unit Head
05.2019 - 12.2023
- Assess talent needs and gaps across the organization relative to workforce strategy
- Design and develop the talent development framework, programs, practices and resources to ensure leadership, management and career development programs address business needs
- Deliver or oversee delivery through internal and external resources of development programs
- Work directly with senior executives and HR partners to leadership development needs through key processes including succession planning, leadership assessment and development planning, and coaching
- Develop and manage delivery of Leadership and Management Development Programs resulting in accelerated development of diverse leadership and management talent across the organization
- Drive integrated talent planning and development processes, ensuring a ready pipeline of talent for key roles
- Provide managers and HR team with consistent training and tools to support strong talent development practices across the organization
- Ensure career paths are current and promote the concept of 'own your career' for organization employee.
Employee Relation Senior Officer
07.2015 - 05.2019
- Build and implement an effective performance management program
- Facilitate meetings with each department and team to gather information regarding job descriptions and set KPI's for performance review
- Manage complete annual performance review cycle from end to end
- Develop performance improvement plan for poor performers
- Coach line managers on the importance of performance feedbacks and structured appraisal process
- Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
- Identify training and development needs
- Design training and development programs based on the needs of the organization and the individual
- Assist with competency profiling and other needs assessment methods to identify and prioritize organizational development needs
- Conduct training for soft skills, leadership, stress and time management etc
- Execute training plans by efficiently coordinating all training resources
- Resources include the trainers, training materials, and training rooms
- Responsible for monitoring and evaluating success of training and communication programs
- Assist in rollout and implementation of HR programs
- Assist in recruitment activities like preparing job advertisements, sourcing & screening of resume, scheduling of interviews etc.
HR Officer
Abu Dhabi System & Information Centre (ADSIC)
Abu Dhabi
07.2013 - 07.2015
- Coordinating with various support teams pertaining to processing of insurance and other related factors
- Ensuring compliance to organizational policies in scheduling of employee leave and maintenance of updated data
- Building and maintaining productive business relationship with employees aimed at enhancing employee satisfaction
- Assisting the HR Operations Section Head in day to day functioning of the department
- Coordinating with property owners, government agencies and the administration pertaining to security and logistical support
- Working on preparation of employee database relating to visas, passports, business cards, and residencies including expiration and renewal dates
- Maintaining updated documentation related to work and immigration, guarantees and others in compliance to local and federal laws
- Evaluating reports filed by other employee relations officers for effective decision making.
HR Coordinator
Abu Dhabi Polytechnic - Institute of Applied Technology
Abu Dhabi
08.2011 - 06.2013
- Coordinated activities related to research, design and implementation of HR best practice policies and procedures
- Rendered consultancy to the staff and management on issues related to IAT HR Regulations, Regional Employment law and existing HR best practice
- Maintained updated documentation related to maintenance of HR records encompassing all aspects of holiday, special leave and sickness
- Ensured availability of documents required by auditors with copies maintained in personnel file
- Interacted with various support teams pertaining to development and maintenance of payroll followed by payment of staff benefits
- Collaborated with the Directorate payroll section regarding payment of vacations, sickness and benefits including payment of additional duty and leave assignment payments
- Participated in disciplinary reviews, sensitive staff meetings
- Guided staff members based on requirements; monitored increment payments, renewal and termination of contracts
- Coordinated with team members in documentation and implementation of medical insurance policy
- Interacted with the directorate healthcare liaison officer regarding the facilitation of staff enrolments or resignations from the healthcare policy
- Facilitated and conducted interviews with candidates in coordination with recruiting supervisors and Directorate recruitment section
- Ensured compliance to reference checks for candidates
- Managed recruitment and arrival process of new hires including flight and hotel booking.
Education
Master's degree - MBA - Human Resource
Abu Dhabi University
Bachelor of Business Administration - Management
UAE University
Diploma - Level 5 CIPD
Bradfield Group
Skills
- Strategic HR Planning
- HR Policies & Procedures
- HR Budget
- HRMS Reporting
- Training and Development
- Forecasting Future Personnel Requirement
- Employee Relation
- Performance Management
- Conflict Resolution
Personal Information
- Date of birth: 08/05/87
- Gender: Female
- Nationality: United Arab Emirates
Languages
Arabic
Native
English
Advanced
Timeline
Section Head of HR & Administrative Affairs
Confidential Organization
01.2024 - Current
Career Development Unit Head
05.2019 - 12.2023
Employee Relation Senior Officer
07.2015 - 05.2019
HR Officer
Abu Dhabi System & Information Centre (ADSIC)
07.2013 - 07.2015
HR Coordinator
Abu Dhabi Polytechnic - Institute of Applied Technology
08.2011 - 06.2013
Master's degree - MBA - Human Resource
Abu Dhabi University
Bachelor of Business Administration - Management
UAE University
Diploma - Level 5 CIPD
Bradfield Group
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