Mai Moustafa
Senior Sales- Project Coordinator - Senior Sales Coordinator - Team Leader Customer service
Dubai
Summary
A dedicated professional with 6 years of experience in sales, senior sales, and project coordination. I have a proven track record in managing client relationships, coordinating project activities, and ensuring seamless communication between teams and stakeholders. Having successfully supported multiple projects, I am now seeking to fully transition into a Project Coordinator role, where I can apply my organizational skills and passion for project management. I am eager to contribute my expertise to a dynamic team and continue growing in the field of project coordination.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Sales Executive
Sulfa/EIB Bank
Dubai
01.2024 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field
- Facilitated relationships with target accounts through implementation of proven networking methods
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals
- Established long-lasting relationships with key clients through effective account management and consistent communication
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts
Senior Sales Coordinator
ZAM Financial Company
01.2023 - 12.2023
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success
- Established performance metrics for individual team members to track progress towards targets consistently
- Increased sales revenue by developing and implementing strategic sales plans
- Participated in trade shows and industry events, representing the company professionally and networking effectively
- Spearheaded new business development initiatives, resulting in a larger market share
- Collaborated with marketing teams to create promotional materials and increase brand awareness
- Conducted market research to identify potential clients and expand the company's reach
- Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels
- Optimized CRM systems for better tracking of leads, prospects, and current clients
Coordinator, Public Relations and Marketing
Allianz
06.2021 - 11.2022
- Streamlined internal communication processes, fostering a collaborative work environment among team members
- Developed strategic partnerships with influencers, boosting brand credibility and reach
- Conducted market research to inform comprehensive marketing plans tailored to target audiences' interests and preferences
- Enhanced brand visibility by developing and implementing targeted public relations campaigns
- Designed marketing materials for successful product launches and promotional events
- Secured positive media coverage through effective press release distribution and media outreach strategies
- Spearheaded crisis management initiatives to mitigate potential damage to company reputation during challenging situations
- Managed budget allocations for various projects, ensuring efficient use of resources without compromising quality results
- Implemented email marketing campaigns that resulted in higher open rates and improved conversion rates
- Evaluated campaign performance using analytics tools, refining future strategies based on data insights
- Organized trade shows and exhibitions showcasing company products/services which generated significant business leads
Project Coordinator
Bevatel
06.2019 - 04.2021
- Kept projects on schedule by managing deadlines and adjusting workflows
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference
- Prepared meeting agendas and minutes for distribution and record keeping
- Created job files for each project and maintained current data in each file
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle
Education
Bachelor of Arts - Language Arts Education
Ain Shams University
Cairo 06.2017 - 06.2017
Skills
Sales Development
Sales Forecasting
Client Relationship Management
Territory Management
Project Coordination
Project Management
Problem-Solving
Time Management
Team Leadership
Attention to Detail
Team Coordination
Timeline
Senior Sales Executive
Sulfa/EIB Bank
01.2024 - Current
Senior Sales Coordinator
ZAM Financial Company
01.2023 - 12.2023
Coordinator, Public Relations and Marketing
Allianz
06.2021 - 11.2022
Project Coordinator
Bevatel
06.2019 - 04.2021
Bachelor of Arts - Language Arts Education
Ain Shams University
06.2017 - 06.2017
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