Maidul Islam
Dubai
Summary
A skilled professional with expertise in Power BI dashboarding, advanced Excel, and data visualisation, specialising in MIS and reporting. Demonstrates proficiency in academic data operations and quality audits, leveraging CRM and HRMS tools to enhance team leadership and customer success. Committed to driving data analytics excellence and optimising business processes through effective use of MS Office applications.
Offering strong analytical and communication skills, with knowledge about business operations and market research. Demonstrated ability to collaborate within teams and adapt to new challenges quickly. Ready to use and develop problem-solving, project management, and client relationship skills in operations role.
Overview
14
14
years of professional experience
Work history
Business Associate – Client Management & Reporting
Daksada Consulting LLC
Dubai
03.2025 - 11.2025
- Generated Excel and BI reports for learning solution projects.
- Prepared dashboards and improved reporting workflows.
Batch Administrator / Academic Coordinator (Data & Operations)
Coding Ninjas
Gurgaon
09.2021 - 12.2024
- Developed Power BI dashboards and MIS reports to enhance data visibility.
- Improved attendance rates from 18% to 30% through targeted initiatives.
- Led a team of 58 members, achieving over 95% customer satisfaction ratings.
- Automated academic reporting processes and created standard operating procedures.
- Maintained cleanliness and orderliness in shared spaces, fostering a positive work environment.
- Streamlined office operations by implementing efficient administrative procedures.
- Compiled essential data into spreadsheets, improving understanding of business performance.
- Processed expense reports to maintain accurate financial records consistently.
Operations Executive – IELTS Scoring & Analytics
IDP Education
Gurgaon
11.2016 - 11.2019
- Ensured high accuracy in IELTS marking by implementing thorough evaluation methods.
- Prepared daily reports on analytics and accuracy audits for performance monitoring.
- Facilitated training for new clerical markers, promoting best practices in evaluation.
- Uphheld accurate company records, aligning with regulatory requirements and policy standards.
Senior Analyst – Google Project (Data Operations)
Binary Semantics
01.2012 - 11.2016
- Maintained dashboards and resolved portal issues to ensure operational continuity.
- Conducted data quality checks and performed feed error analysis for accurate reporting.
- Generated insightful reports that supported critical business decisions.
- Executed comprehensive market research to inform strategic planning.
Education
Bachelor of Arts -
Skills
- Power BI Dashboarding
- Advanced Excel
- Data Visualization
- MIS & Reporting
- Academic Data Operations
- Quality Audits
- CRM & HRMS Tools
- Team Leadership
- Customer Success
- Power BI
- Data Analytics
- CRM Tools
- HRMS
- MS Office
PERSONAL DETAILS
Languages: English, Hindi, Bengali, Urdu
Native
KEY ACHIEVEMENTS
- High accuracy in IDP IELTS scoring operations.
- Improved academic attendance through data insights.
- Optimized TA cost operations significantly.
- Created BI dashboards for management decisions.
- Maintained 95%+ CSAT consistently.
Timeline
Business Associate – Client Management & Reporting - Daksada Consulting LLC
03.2025 - 11.2025
Batch Administrator / Academic Coordinator (Data & Operations) - Coding Ninjas
09.2021 - 12.2024
Operations Executive – IELTS Scoring & Analytics - IDP Education
11.2016 - 11.2019
Senior Analyst – Google Project (Data Operations) - Binary Semantics
01.2012 - 11.2016
Garwal University - Bachelor of Arts,