Maie El-Geddawy
Dubai,United Arab Emirates
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work history
Account Manager/Case Progression Analyst /Operation/Mortgage Advisor
Huspy Mortgage Broker
Dubai
07.2021 - 01.2026
- Managed case submissions to ensure documentation completion and accuracy.
- Maintained up-to-date mortgage case records using CRM systems, including Salesforce.
- Achieved client satisfaction by managing key accounts effectively.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Enhanced customer relations through effective follow-ups and regular updates on case status.
- Prepared comprehensive final sheets detailing both ongoing and successful cases.
Commercial and Procurement Manager Assistant
Thyssenkrupp Industrial Solutions
Cairo
01.2017 - 01.2020
- Streamlined procurement processes for efficient purchasing and accurate documentation.
- Resolved claim issues, demonstrating exceptional client service abilities.
- Enhanced supplier relationships by negotiating contracts and managing communications.
- Achieved cost reduction with strategic sourcing and vendor negotiations.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Provided customer service, delivering high levels of satisfaction.
Administration and Human Resources Manager Assistant
Thyssenkrupp Industrial Solutions
Cairo
01.2014 - 01.2017
- Collaborated with management to ensure compliance with organizational policies.
- Suggested improvements to enhance workflow and adherence to company standards.
- Played a pivotal role in implementing changes that optimized efficiency.
Retail and Customer Service Representative, Customer Service Advisor
Vodafone Egypt
Cairo
01.2011 - 01.2014
- Resolved customer inquiries efficiently, enhancing loyalty and satisfaction.
- Produced detailed weekly reports to assist sales team in tracking product success.
- Managed quality communication and support, ensuring effective product representation for clients.
- Ensured smooth running of operations with timely preparation of reports.
Executive Secretary to CEO
NG Design Office
Cairo
01.2010 - 01.2011
- Managed weekly timesheets and processed company expense submissions efficiently.
- Utilized QuickBooks for accurate monthly invoicing and report generation.
- Coordinated extensive domestic and international travel logistics seamlessly.
- Coordinated travel arrangements, ensuring timely and cost-efficient trips.
Education
Bachelor of Law - Law
Cairo University
CairoSkills
- Project management and operations
- Procurement and vendor relations
- Effective communication and reporting
- Multitasking and documentation
- Meeting sales targets
- Multitasking efficiency
- Customer satisfaction assessments
- Customer Service
- Salesforce
- HubSpot
- CRM technologies
LANGUAGES
Arabic
English
Timeline
Account Manager/Case Progression Analyst /Operation/Mortgage Advisor
Huspy Mortgage Broker
07.2021 - 01.2026
Commercial and Procurement Manager Assistant
Thyssenkrupp Industrial Solutions
01.2017 - 01.2020
Administration and Human Resources Manager Assistant
Thyssenkrupp Industrial Solutions
01.2014 - 01.2017
Retail and Customer Service Representative, Customer Service Advisor
Vodafone Egypt
01.2011 - 01.2014
Executive Secretary to CEO
NG Design Office
01.2010 - 01.2011
Bachelor of Law - Law
Cairo University