MAINUDDIN SHAIK
Dubai
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
RECEPTIONIST&CASHIER&WAITER
Al bait Alqadeem Restaurant&Cafe
2020.12 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
CASHIER
Quickview Hypermarket
2017.05 - 2019.07
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Performed cash, card and check transactions to complete customer purchases.
Education
B.com - Computers
St.Joseph College
Andhra Pradesh,India04.2017
Skills
- Call Answering and Routing
- Customer Complaint Resolution
- Greeting and Seating Clients
- Delivery Coordination
- Visitor and Customer Relations
- Cash Register Operation
- Credits and Refunds
- Guest Satisfaction
- Customer Assistance
- Cashier Training
- Cash Balancing
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
RECEPTIONIST&CASHIER&WAITER
Al bait Alqadeem Restaurant&Cafe
2020.12 - Current
CASHIER
Quickview Hypermarket
2017.05 - 2019.07
B.com - Computers
St.Joseph College
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