Maira Haque
Hospitality Specialist
Dubai
Summary
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Acting Front Office Supervisor
The Oberoi Beach Resort Al Zorah Ajman
Ajman, UAE
04.2017 - 10.2021
- Managed daily operations of hotel front desk, ensuring efficient service delivery.
- Supervised front desk staff to uphold high standards of guest relations.
- Assisted VIP clients with bookings and personalize services.
- Handled incoming and outgoing guest calls to facilitate prompt communication.
- Maintained daily reports on VIP guests and operational issues.
- Addressed customer inquiries and resolved complaints effectively.
- Trained new team members on front desk protocols and service excellence.
Admission Officer
Delhi Public School
Silliguri, India
07.2014 - 10.2016
- Managed admission processes for junior and senior students.
- Counselled parents to address concerns and provide guidance.
- Oversaw documentation to maintain accurate records.
- Improved data management through efficient use of student information systems.
- Addressed queries from applicants promptly, improving customer satisfaction levels.
- Streamlined application process whilst reducing administrative overheads.
- Demonstrated excellent interpersonal skills whilst interacting with diverse groups of students and parents.
- Trained new staff members on admission procedures, significantly improving efficiency.
Education
Bachelors of Commerce - B.com
North Bengal University
IndiaSkills
- Microsoft Word, Microsoft Excel
- Outlook
- Opera and Web Pay Trax HR
- Customer complaint handling
- Guest relationship management
- Staff training and development
- VIP client management
- Team leadership
- Time management
- Hotel operations understanding
- Cashier and closing reports
- Payroll and scheduling
Certification
Certified CPR & First Aid for Children, Infants and Adults
Language Known
English
Fluent
Urdu
Fluent
Hindi
Native
Nepali
Native
Accomplishments
- The Oberoi hotels & resort CEO award,
- Multiple time awarded by employee of the month,
- Multiple highest guest comments in the resort,
- Highest up-seller of the month,
- Best groomed team member of the month,
- Recognize multiple times on trip advisor by guest .
SKILLS AND ABILITIES
- Excellent communication and interpersonal skills
- Extensive experience in customer relations
- Exceptional management and mentoring abilities
- Positive Attitude: Creating a positive work environment.
Affiliations
- Reading books
- Home interior decoration
- Cooking
Timeline
Acting Front Office Supervisor
The Oberoi Beach Resort Al Zorah Ajman
04.2017 - 10.2021
Admission Officer
Delhi Public School
07.2014 - 10.2016
Bachelors of Commerce - B.com
North Bengal University