Summary
Overview
Work History
Education
Skills
Timeline
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Maitha Albalooshi

Dubai

Summary

Distinguished banking professional with a successful track record across multiple banks in the country, specializing in the management of high-volume transactions while ensuring rigorous compliance with regulatory standards. Recognized for exceptional communication and leadership skills, with a proven ability to guide teams and enhance customer satisfaction. Demonstrates profound expertise in cash handling and operational efficiency, driving substantial improvements in service quality and adherence to regulatory requirements."

Overview

20
20
years of professional experience

Work History

Officer - Teller Operation

Dubai Islamic Bank
05.2015 - Current
  • Managed day-to-day teller operations, ensuring efficient and accurate processing of customer transactions, including deposits, withdrawals, and transfers.
  • Provided exceptional customer service by resolving inquiries, complaints, and transaction discrepancies in a timely manner.
  • Oversaw cash handling procedures, ensuring adherence to the bank's security policies and minimizing discrepancies in cash balancing.
  • Monitored and maintained compliance with bank regulations and policies, including anti-money laundering (AML) procedures and KYC (Know Your Customer) guidelines.
  • Trained and supervised junior tellers, providing guidance on banking procedures, cash management, and customer interaction.
  • Collaborated with other departments to streamline operations and improve customer service efficiency.
  • Generated daily, weekly, and monthly reports on teller operations, transaction volumes, and cash flow.
  • Assisted in fraud detection and risk mitigation through careful monitoring of suspicious activities and anomalies in customer accounts.

Head Teller

Bank Of Baroda
01.2013 - 12.2014
  • Balance cash drawers daily.
  • Handle cash transactions like deposits and withdrawals.
  • Manage currency shipments and deposits.
  • Replenish ATM funds.
  • Supervise and train junior tellers.
  • Assist customers with transactions and inquiries.
  • Prepare daily cash reports.
  • Coordinate with the Central Bank as needed.

Head Teller

Emirates NBD
12.2009 - 12.2012
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines and regulatory compliance.
  • Replenished ATM funds in empty canisters prior to the validation process, ensuring continuous availability of cash for customers.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure while delivering exceptional customer service.
  • Communicated with the Central Bank regularly to stay updated on regulatory requirements and policy changes related to cash transactions.
  • Prepared and submitted periodic reports to the Central Bank regarding branch activities and compliance with cash handling regulations.
  • Coordinated inspections and audits conducted by the Central Bank to ensure adherence to legal and regulatory standards.
  • Collaborated with the Central Bank on implementing new policies or modifications to procedures to ensure branch alignment with banking standards.
  • Resolved issues and discrepancies related to cash transactions in coordination with the Central Bank to ensure prompt and effective resolution.

Teller

Emirates NBD
01.2005 - 11.2008
  • Provided exceptional customer service: Assisted customers with inquiries, account management, and problem resolution, contributing to a high level of client satisfaction.
  • Conducted cash handling procedures: Performed regular cash reconciliations, ensuring compliance with internal policies and regulatory requirements.
  • Managed high-value transactions: Handled large cash transactions with precision and care, adhering to security protocols to mitigate risk.
  • Maintained up-to-date knowledge: Stayed informed about bank products, services, and promotions to offer relevant information and support to customers.
  • Trained new staff: Assisted in onboarding and training new tellers, sharing best practices and procedures to ensure consistency in service quality.
  • Ensured compliance: Followed all operational guidelines and regulations, including anti-money laundering (AML) and Know Your Customer (KYC) procedures.

Education

High School Degree -

Al Raya School
Dubai
2005

Skills

Communication: having the ability
to use Microsoft office such as
(Microsoft Word, power point,outlook&
Excel, speaks effectively, listens
attentively, openly expresses ideas,
negotiates/resolves differences, leads
group discussions, encourages others,
provides well-thought out solutions,
gathers suitable information
confidently speaks in public

Interpersonal Skills: works
well with team & people in
different nationalities, supportive,
motivates others, cooperates,
delegates effectively, represents
others, understands feelings, self-
confident and accepts responsibility

Organizational Skills: handles
details, coordinates tasks,
punctual, manages projects
effectively, meets deadlines, sets
goals, keeps control over budget,
plans and arranges activities,
multi-tasks

Cash handling skills :Proficient in accurate cash balancing and handling large volumes of transactions Skilled in detecting errors, resolving discrepancies, and conducting cash audits Experienced in replenishing ATMs and identifying counterfeit currency Ensures strict compliance with bank security protocols and cash handling procedures

Timeline

Officer - Teller Operation

Dubai Islamic Bank
05.2015 - Current

Head Teller

Bank Of Baroda
01.2013 - 12.2014

Head Teller

Emirates NBD
12.2009 - 12.2012

Teller

Emirates NBD
01.2005 - 11.2008

High School Degree -

Al Raya School

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Maitha Albalooshi