MAITHA ALHEMEIRI
AbuDhabi
Summary
Dynamic and results-driven Head of Operations with over 12 years of experience in optimizing business processes, leading cross-functional teams, and driving operational excellence in aviation. Proven track record of enhancing productivity, reducing costs, and implementing innovative strategies to achieve organizational goals. Adept at data-driven decision-making, strategic planning, and fostering a culture of continuous improvement.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Head of Flight Operations Support
Etihad Airways
04.2024 - Current
- Lead and manage all operational functions, overseeing team of 70 employees across multiple departments.
- Establish and monitor key performance indicators (KPIs) to drive continuous improvement and ensure alignment with company objectives.
- Manage budgets and resources for flight operations support, identifying cost-saving opportunities without compromising safety or quality.
- Foster collaborative work environment and lead change management initiatives to drive employee engagement and performance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Learned and adapted quickly to new technology and software applications
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and a fast-paced environment
Senior Manager Aircraft and Ground Technologies, Flight Operations Department
Etihad Airways
9 2018 - 03.2024
- Lead and establish program and project research and benchmarking criteria and identify new and innovation strategies
- Preparation of CAPEX and OPEX budget, business plans and continuous monitoring of expenditure against planned budget
- Manage internal and external stakeholders including service providers and vendors
- Periodical reporting to executive and senior management on project status
- Ensure day-to-day operations adherence and compliance
Manager E-Operations Support, Flight Operations Department
Etihad Airways
02.2014 - 8 2018
- Design and initiate project milestone plan and resources mapping chart
- Run research and develop financial studies highlighting costs-benefits and potential cost savings
- Consolidate user requirements and conduct user acceptance tests
- Create business initiation documents for new project introduced to company
- Design business processes for new technologies introduced to company
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions
Etihad Airways Graduate Management Development Program
Etihad Airways
01.2012 - 02.2014
Education
Bachelor of Science in Computer Science -
American University of Sharjah
Sharjah, UAE 04.2001 - 05.2010
Consulting Foundations Program
Boston Consulting Group
Dubai 04.2001 -
AI & Data For Leadership
Mohammed Bin Zayed University of AI
04.2001 -
Skills
Strategic Planning & Execution
Operational Efficiency & Process Improvement
Team Leadership & Development
Budgeting & Financial Management
Performance Metrics & KPI Analysis
Change Management
Project & stakeholder Management
Incident & Risk Management
Compliance & Quality Assurance
Timeline
Head of Flight Operations Support
Etihad Airways
04.2024 - Current
Manager E-Operations Support, Flight Operations Department
Etihad Airways
02.2014 - 8 2018
Etihad Airways Graduate Management Development Program
Etihad Airways
01.2012 - 02.2014
Bachelor of Science in Computer Science -
American University of Sharjah
04.2001 - 05.2010
Consulting Foundations Program
Boston Consulting Group
04.2001 -
AI & Data For Leadership
Mohammed Bin Zayed University of AI
04.2001 -
Senior Manager Aircraft and Ground Technologies, Flight Operations Department
Etihad Airways
9 2018 - 03.2024
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