Maitha Aljneibi

• Handled calls to gather requirements and manage workflow.
• Facilitated refunds for customers and ensured accurate preparation of cheques.
• Accomplished scheduling of employee rota and monitored attendance.
• Coordinated with services team and sales representatives to streamline operations.
• Oversaw petty cash in showrooms and maintained inventory of stationery and pantry supplies.
• Data entry of ( updated Mileages / test drive )

• Managed social media for healthcare facilities, including content creation and engagement.
• Oversaw doctors’ profiles and created content for online platforms. Coordinated photoshoots and video sessions to support branding.
• Ran WhatsApp promotional campaigns and organised giveaways to enhance patient engagement and social media activity.
• Promoted health packages to attract patients and raise awareness, while preparing internal announcements to strengthen staff communication and arranging town-halls and orientations.
• Initiated partnerships with companies and government for event organisation, implementing marketing initiatives to target businesses.
• Handled MOH & DOH licenses to meet legal requirements.

Handled calls from patients and representatives booking appointments across Abu Dhabi, Dubai, and Al Ain, managing high call volumes with accuracy and efficiency.

Logged call details and customer information in secure systems, enhancing data collection. Processed complaints professionally, seeking timely solutions to maintain customer satisfaction while managing sales and marketing for home-care services, IFHAS programme, cancer screening offers, and Enhance clinic.

Continually developed professional knowledge in the field of sales techniques and market trends.

Boosted brand visibility by organising promotional events.

Managed product demonstrations for increased customer engagement.

Continually developed professional knowledge in the field of sales techniques and market trends.

• Voluntary Program for Emergency Response, qualifying young people responding to disasters and emergencies at the local and national levels.
• Coordinated quarantine hotels to support patients infected with Covid-19, facilitating essential communication between patients and doctors via telephone.
• Conducted COVID-19 field survey and led sterilisation campaigns to limit virus spread through PCR testing in streets and homes.
• Recorded and managed patient data for COVID-19 registration at a private clinic, ensuring accurate documentation for health tracking.
• Takatof provides meaningful volunteer opportunities, helping young people build self confidence, develop teamwork and communication skills.