Maitha Alkaabi

• Leveraged advanced analytical tools to assess portfolio performance, making informed recommendations for adjustments as needed.
• Streamlined operations, implementing efficient processes to improve overall productivity and performance.
• Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
• Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
• Established rapport with new clients to increase satisfaction and loyalty.
• Handled various accounting transactions.
• Monitored and verified suspicious activity on customer accounts.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Calculated fees due, interest and change for customer transactions.
• Cross-sold credit cards, loans and other bank products.
• Generated monthly reports on customer activity and customer feedback.
• Wrote and distributed customer correspondence.
• Trained new hires on customer service policies and procedures.
• Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Maintained friendly and professional customer interactions.
• Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
• Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.

_ Analyzing data to identify anomalies or patterns that may indicate fraudulent activity

_ Performing audits of financial transactions, such as analyzing bank records or researching past transactions to detect irregularities

_ Coordinating with internal departments to ensure that all documentation is complete and accurate

_ Communicating with customers to ensure they understand the process and are satisfied with their experience Investigating claims made by individuals or companies requesting insurance settlements

_ Verifying applications for credit, loans, or other financial products using computer programs such as Excel spreadsheets or databases

· _ Reviewing documentation such as birth certificates or marriage licenses to ensure that it is authentic and valid Conducting investigations for insurance companies or government agencies to determine if claims are valid.

· Working for checking customer and Company files for credit and loans by calling them to done the verification .

· Data entry for customer and company profile .

· Working for many

The functions of the job requirements are as follows:

• Do the work according to the policies and procedures adopted Center

• The ability to follow the laws and oral and written instructions

• Good knowledge management, regulations, and procedures

• Knowledge of transactions and the Ministry of Labor and Economic Department

• Ability to deal with office equipment such as: computer, printer, scanner

• Familiarity and full knowledge and professional computer software (PowerPoint Viewer, Word, Excel)

• The client reception and welcoming it with maintaining relationships with customers

• To undertake any other work as requested by the administration, such as: keep an extra hour to complete the transaction center, do a large number of transactions and spend to meet customer requirements Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.

• Actively participated in community outreach events as a representative of the bank, further strengthening its local presence.
• Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.

• Read and interpreted drawings to provide wiring layouts for new installations.
• Recognized as a dependable team member, consistently arriving on time and prepared for shifts.
• Optimized work readiness with organized tools and spaces.
• Gathered parts, supplies, and tools in preparation for each workday or new job.
• Read blueprints and schematics and communicated details to electricians.
• Showcased strong problem-solving abilities by identifying issues promptly and developing practical solutions that met all stakeholders'' needs.
• Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
• Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Arabic-speaking customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Inspected event facilities to confirm conformance to customer requirements.
• Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
• Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Implemented protocols and procedures to effectively manage planning process.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Implemented innovative strategies to maximize networking opportunities for attendees at business conferences.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Wrote and distributed press releases to increase brand visibility.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Observed packing operations to verify conformance to specifications.