Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maitha Alshemili

Ras Alkhaima

Summary

Highly driven information technology graduate seeking a professional work experience in a growth-oriented environment that allows me to utilize my education, gain more experience and polish my personal skills Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.

Overview

3
3
years of professional experience

Work History

IT Support Engineer

Electorinic Goverment Authority
12.2023 - Current
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Compliance Officer

Rak Insurance
10.2023 - 12.2023
  • Identified, investigated and documented compliance violations and recommended corrective measures
  • Responded to employee inquiries regarding compliance regulations and procedures
  • Developed and maintained compliance database, tracking all compliance activities and documents
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations
  • Maintained up-to-date knowledge of current and emerging compliance regulations


Internship Trainer

Cybergate Defense
01.2023 - 04.2023
  • Methods , technologies, and processes to help protect the confidentiality , integrity , and availability of the computer systems, networks, data , against cyber-attacks or unauthorized access

Internship

Tadbeer
08.2021 - 12.2021
  • Delivering information about company offers
  • Providing proactive customer outreach and handling customer complaints resolving issues and troubleshooting technical problems
  • Processing transactions

Education

Professional Diploma - Artificial Intelligence And Smart Cities

Manchester Innovation & Technology Academy
10.2023

Bachelor - Computer And Information Technology: Security And Forensics

Higher College of Technology
12.2021

Skills

  • Active Directory & Domain Services
  • ITIL Knowledge
  • Remote Support
  • Microsoft Azure
  • Office 365 Administration
  • VirtualBox
  • TCP/IP, DNS, DHCP
  • LAN/WAN Support
  • Firewall and VPN Configuration
  • Windows Server
  • PC and Laptop Maintenance
  • Peripheral Device Management

Accomplishments

  • Google: Technical Support Fundamentals
  • Project Management Institute: Project Management.
  • Higher College Technology - Capstone project 2020: the project was sponsored by Dubai police, developed application that optimize the next smart police station.
  • Higher College Technology - Risk Management Course: courses provide training to identify, prioritizing, minimizing risks faced by organizations.
  • Cisco Networking Academy: CCNA Routing and Switching: Introduction to Networks.
  • Udacity: Agile Frameworks Fundamentals.
  • Udacity: UX Designer.

Timeline

IT Support Engineer

Electorinic Goverment Authority
12.2023 - Current

Compliance Officer

Rak Insurance
10.2023 - 12.2023

Internship Trainer

Cybergate Defense
01.2023 - 04.2023

Internship

Tadbeer
08.2021 - 12.2021

Bachelor - Computer And Information Technology: Security And Forensics

Higher College of Technology

Professional Diploma - Artificial Intelligence And Smart Cities

Manchester Innovation & Technology Academy

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Maitha Alshemili