Maitha Alzaabi
Dubai
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service executive
National General Insurance
03.2024 - Current
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
Customer Happiness Consultant
Al Deyafa Government Transactions Center
03.2023 - 03.2024
- Improve the public service delivery by making services easily accessible to anyone in need.
- Providing a range of services, including issuing,renewing and canceling residence visas and other related services.
Education
Bachelor of Business and Human Resource Management -
Hamadan Bin Mohammed Smart University
DubaiDiploma of Higher Education -
Mareya Al-Qebteya Girls School
Dubai06.2018
Skills
- Customer Service
- Customer communications
- Data Entry
- Microsoft Word
- Microsoft Excel database management
- Active listening
- Internal department communication
- Team collaboration
Languages
Arabic
Native
English
Advanced
C1
Certification
- Basic Excel Program
- Social Engineering (Interactive Training)
- Conflict Management And Body Language At The Workplace
- Motor Policy - Third Party
- AML CFT Training
Timeline
Customer service executive
National General Insurance
03.2024 - Current
Customer Happiness Consultant
Al Deyafa Government Transactions Center
03.2023 - 03.2024
Diploma of Higher Education -
Mareya Al-Qebteya Girls School
- Basic Excel Program
- Social Engineering (Interactive Training)
- Conflict Management And Body Language At The Workplace
- Motor Policy - Third Party
- AML CFT Training
Bachelor of Business and Human Resource Management -
Hamadan Bin Mohammed Smart University
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