MAITHA SAUD MOHAMMED SAEED
Dubai,United Arab Emirates
Summary
Experienced professional focused on delivering exceptional customer service and support. Committed to resolving issues efficiently and enhancing customer satisfaction through strong communication and problem-solving skills. Adept at managing customer enquiries, providing tailored solutions, and maintaining positive client relationships.
Overview
5
5
years of professional experience
Work history
Customer care advisor
Emirates NBD
Dubai
06.2025 - 03.2026
- Handled customer complaints and provided effective solutions to ensure satisfaction.
- Supported daily branch operations and contributed to team performance goals.
- Ensured compliance with banking policies and regulatory requirements.
- Worked extensively under pressure during peak hours without compromising service quality.
Teller
Emirates NBD
Dubai
07.2022 - 06.2025
- Processed daily cash and cheque transactions accurately and efficiently.
- Handled deposits, withdrawals, and account payments while ensuring compliance with bank procedures.
- Balanced cash drawer and maintained accuracy in all financial dealings.
- Ensured excellent customer service by resolving issues promptly and professionally.
- Followed security and compliance standards to minimize operational risks.
Training
Al Habtoor City
Dubai
06.2021 - 09.2021
- Welcoming guests to the hotel in a polite, friendly, and helpful manner.
- Answering telephone inquiries promptly & professionally & transferring calls on.
- Dealing with customer enquiries and resolve guest issues.
- Provide accurate information to guest and customer regarding services, hotel policies and local attraction.
Education
Bachelor of Arts - Security and Strategic Studies in Risk Management
American University in the Emirates
DubaiSkills
- Communication & teamwork
- MS Office Proficiency
- Time Management
- Customer Service
- Adaptability
- Financial operations
References
References available upon request.
Accomplishments
- Certificate of appreciation - Top CCA in Bur Dubai region for Q1 2025
- GEM Award for Q1 2024 for going an extra mile in Service Excellence.
- Certificate of recognition for outstanding academic performance in 2024 and 2025 Deans List.
LANGUAGES
Arabic
Native
English
Advanced
Affiliations
- Traveling and cultural experience
- Reading and self development
- Building positive relationships
Timeline
Customer care advisor
Emirates NBD
06.2025 - 03.2026
Teller
Emirates NBD
07.2022 - 06.2025
Training
Al Habtoor City
06.2021 - 09.2021
Bachelor of Arts - Security and Strategic Studies in Risk Management
American University in the Emirates