Maitha Abdulla

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Achieved number satisfaction rating through consistent, proactive resolutions of customer issues on first call.
• Assisted call-in customers with questions and orders.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Performed data entry with software to record call notes, suggestions and questions.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Compiled customer feedback and recommended service delivery improvements to management
• Resolved issues by coordinating with home delivery department team
• Answered customer questions regarding merchandise and pricing
• Entered customer interaction details in the data system to track requests, document problems and record solutions offered
• Answered over phone calls per time frame to meet fast-paced call center demands
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns

HR Operation Assistant Officer

• Writing all kind of letters such as salary certificate, experience , contract
and confirmation letters.
• Generate and update daily transactions of staff and leaves details.
• A Pension coordinator, send all Pension reports monthly &
yearly .
• Prepare & confirm Final Settlement.

HR Emiratization Assistant Officer

• Coordinate communication with candidates and schedule interviews .
• Conduct initial orientation to newly hired employees & manage the
recruitment by searching and selection process for suitable role.

• Processing required letters in Arabic and English within the time frame.
• Checking & Tracking documentation and reports relating to monthly or
• Corp-orating with Public relation department to Issuing and cancelling labour cards .

• Screening candidates resumes and job applications.