Majd Mansour
Dubai,UAE
Summary
With over 11 years of experience in different Banking B2C sectors, I have succeeded in delivering Digital banking apps, innovative solutions that enable business growth and played the role of a product leader for cross-functional squads to deliver exceptional results.
competence: have a wild experience in Product agile delivery, prioritization, roadmap, product design, customer & market analysis, and user testing.
Specialisms: Combining technical & business depth, project management skills, and high communication skills across stakeholders to the development squad gives me the advantage of being a highly motivated and results-oriented analytical Product manager
Overview
12
12
years of professional experience
Work history
Digital Product manager
Banque Saudi Fransi
Dubai, UAE
05.2022 - Current
- Led & developed Product Strategy and Innovation solution by collaborating with cross-functional teams to identify market trends and customer needs resulting in Increased product revenue by 20% through the introduction of innovative features.
- Spearheaded Market Analysis through conducting market analysis, including competitor benchmarking and customer segmentation resulting in prioritizing a key feature, leading to a 15% growth in user engagement.
- Managed Agile Development Process /cycles with cross-functional teams resulting reduced time-to-market by 25% with quality intact.
- Conducted user research ,collaborated with designers to create intuitive interfaces and improved UX which lifted satisfaction while product development and established customer feedback mechanisms to boost the product satisfaction.
- Ensured end-to-end ownership across product lifecycle, from ideation to market release.
Product Owner
Emirates NBD
Dubai, UAE
12.2019 - 05.2022
- Translated unstructured work requests into actionable user stories, using Jira.
- Fostered effective team collaboration, leading sprint ceremonies within Agile development framework.
- Managed client expectations by ensuring clear, accurate completion of scoping documentation.
- Liaised with Product Management to prioritise product backlog according to business value and ROI.
- Identified and resolved product issues with 90% success.
- Managed release plans, established yearly sprint cadence, and maintained close partnership with scrum and architecture teams.
- Conducted regular backlog grooming sessions and delivered quarterly progress metrics to Senior Management.
Senior Software Test Engineer
Emirates NBD
Dubai, UAE
06.2016 - 12.2019
- Prevented project delivery delays, using Jira to facilitate project tracking.
- Maximised ROI by evaluating and modifying tests for improved effectiveness.
- Leveraged knowledge of software development lifecycle within safety-critical environments to meet requirements.
- Enabled validation of critical product line releases by performing user acceptance testing.
Software Test Engineer
Emirates Islamic Bank
Dubai, UAE
12.2014 - 05.2016
- Involved in system integration and user acceptance testing at later stages of SDLC
- Writing detailed bug reports and working closely with development team to verify bug fixes.
- Determining testing requirements, developing and reviewing test cases for positive and negative (error handling) test scenarios, conducting baseline testing, and generating reports
- Involved in business requirement analysis, test management activities, interacting with end users and developers
Software Quality Engineer
SSS Process
Amman, Jordan
12.2011 - 06.2013
- Developing and implementing test plans
- Exclusively involved in various types of testing like System Testing, Regression Testing, User Interface Testing, Re-Testing and Database Testing
- Proficient in Regression, Integration and Functional testing
- Highly responsible and reliable team member with strong analytical problem solving skills and initiative in decision making.
Education
CSPO-Certified Product Owner -
scrumalliance.org
05.2020 -
PSM – Professional Scrum Master Certification -
Scrum.org
04.2019 -
Advance Scrum master -
IZennBridge institute
ISTQB - Foundation Level Certification -
istqb.org
04.2001 -
Bachelor - Computer Engineering
Balqaa University
Jordan /2006 - /2011
Skills
- Crafting Growth-Driven Strategies
- Leading Agile Teams to Victory
- Elevating User Experience: UX Optimization for Impact
- Masterful Road mapping Abilities
- Expert in Stakeholder Engagement
- Unveiling Trends, Seizing Opportunities, & Market Analysis Pro
- Agile Problem-Solver Extraordinaire
- Impactful Communication- the Voice for Product Excellence
- Mastering Release Management
Languages
Arabic
Native
English
Fluent
Accomplishments
- A letter of appreciation from Deputy ruler of Dubai and First deputy chairman of The Executive Council of the Dubai for development of 'Invest in Dubai' platform. This is a key step forward to position Dubai as a world class business launchpad that empowers investors and entrepreneurs
• EmiratesNBD ‘GEM AWARD’ for product management and operation excellence (Q’ 4, 2020)
Timeline
Digital Product manager
Banque Saudi Fransi
05.2022 - Current
CSPO-Certified Product Owner -
scrumalliance.org
05.2020 -
Product Owner
Emirates NBD
12.2019 - 05.2022
PSM – Professional Scrum Master Certification -
Scrum.org
04.2019 -
Senior Software Test Engineer
Emirates NBD
06.2016 - 12.2019
Software Test Engineer
Emirates Islamic Bank
12.2014 - 05.2016
Software Quality Engineer
SSS Process
12.2011 - 06.2013
ISTQB - Foundation Level Certification -
istqb.org
04.2001 -
Advance Scrum master -
IZennBridge institute
Bachelor - Computer Engineering
Balqaa University
/2006 - /2011
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