Majd Nassri
Dubai,UAE
Summary
Results-driven professional with expertise in performance monitoring, negotiation, and project management. Proven ability to implement cost reduction strategies and develop effective policies. Experienced in structuring high-performing teams and driving operational efficiency to achieve organizational goals.
Overview
22
22
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Head of Operations
TIC Quality Control Ltd
Dubai
2023.11 - 2026.04
- Lead VOC and third-party inspection operations across 11-country branch network, aligning teams, SOPs, and controls to maintain consistent delivery and compliance.
- Manage vendor coordination, issue inspection instructions, and oversee end-to-end execution in line with contractual and regulatory requirements.
- Standardize operating procedures across international branches to improve governance, consistency, and service reliability.
- Oversee branches performance, risk escalation, KPIs, and governance reporting to CEO.
- Contributed to TIC Quality Control’s UAE ISO/IEC 17020 accreditation by ANAB as part of the accreditation team.
Operations Director
Baltic Control
2023.04 - 2023.10
- Directed inspection operations while maintaining service quality and audit-ready documentation.
- Standardized workflows, strengthened team coordination, and supported reliable client delivery.
- Served as the operational link between Gulf operations, global offices, and Head Office to speed issue resolution and alignment.
Executive Manager - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service | Board Member
SGS, Syria Branch - Lattakia
Lattakia
2013.10 - 2023.04
- Led country operations across service lines, overseeing performance, work planning, pricing review, and operational priorities.
- Approved pricing, commercial offers, certificates, and reports before issuance to clients.
- Worked with operations managers and laboratory leadership on planning, resource allocation, and performance review.
- Updated standards, procedures, and training plans with Head Office to improve capability and operational consistency.
- Participated in Board meetings to review results, priorities, and strategic projects.
Operations & Coordination Manager - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service
SGS, Syria Branch - Lattakia
Lattakia
2009.06 - 2013.10
- Managed inspection nominations from clients and affiliates across 4 service lines, assigning work by scope and priority.
- Set work plans, coordinated laboratory interfaces, and monitored field execution across ports, warehouses, and factories.
- Reviewed primary results and validated inputs for final certificates and reports.
- Prepared weekly, monthly, and annual operational reports for executive management.
- Supported HR by interviewing the new candidates.
Operations Coordinator - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service
SGS, Syria Branch - Lattakia
Lattakia
2007.01 - 2009.05
- Supported daily inspection coordination, documentation control, reporting, and client communication across multiple service lines.
- Reviewed port and field reports for accuracy and supported urgent inspections when needed.
- Acted on behalf of the Operations Manager when required.
Supervisor
Orbit.1 Co. for Computer Science and Services
Lattakia
2004.03 - 2006.12
- Supervised staff and prepared workflow, performance, and sales reports.
Education
Bachelor’s Degree - English Literature, Faculty of Arts and Humanities
Tishreen University
Lattakia, SyriaSkills
- Performance monitoring
- Negotiation skills
- Project management
- Cost reduction strategies
- Policy development
- Team structuring
- Operational planning
- Teams Management
Certification
- ISO 9001:2015 QMS Certified Lead Auditor.
- ISO 9001:2015 Internal Auditing.
- ISO 17020:2012 Requirements for Bodies Performing Inspection.
- ISO 17025:2017 Testing and Calibration Laboratories.
- ISO 22000:2018 Food Safety Management
- ISO 26000:2010 Social Responsibility
- Warehouses Collateral Management (CMA).
Languages & Tools
Arabic (Native)
English (Professional Proficiency - C1)
Microsoft Office
Accounting software packages
Timeline
Head of Operations
TIC Quality Control Ltd
2023.11 - 2026.04
Operations Director
Baltic Control
2023.04 - 2023.10
Executive Manager - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service | Board Member
SGS, Syria Branch - Lattakia
2013.10 - 2023.04
Operations & Coordination Manager - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service
SGS, Syria Branch - Lattakia
2009.06 - 2013.10
Operations Coordinator - General Goods/Cargo, Agriculture/Food, Mineral, Marine &Consumer testing service
SGS, Syria Branch - Lattakia
2007.01 - 2009.05
Supervisor
Orbit.1 Co. for Computer Science and Services
2004.03 - 2006.12
Bachelor’s Degree - English Literature, Faculty of Arts and Humanities
Tishreen University