Majd Aden Mousa

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines..
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Monitored call center data to assess trends, proactively implementing solutions for identified issues.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
• Coached employees through day-to-day work and complex problems.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
• Improved office operations by automating client correspondence, record tracking and data communications.

· Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

· Streamlined teller operations for better workflow by implementing time-management strategies.

· Enhanced branch sales through cross-selling bank products and services to customers.

· Conducted daily audits of cash drawer, ensuring accuracy and compliance with exchange policies.

· Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

· Provided exceptional customer service, resulting in increased client retention and loyalty.

· Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

· Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

· Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.

· Resolved customer issues promptly, fostering positive relationships between the and its clients.

· Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

· Answered telephone inquiries on checking for exchange currency and transaction send rate

· Followed up on customer complaints and provided solutions to enhance customer satisfaction.

· Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

· Calculated fees due, interest and change for customer transactions.

· Processed applications for new accounts.

· Wrote and distributed customer correspondence.

· Generated monthly reports on customer activity and customer feedback.

· Disbursed cash and checks accurately while maintaining security of cash drawers.

· Sold and cross-sold bank products to new and existing customers.

· Audited fellow teller currency to contribute to dual-control procedures.

• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
• Compiled training materials for new employees and tracked skill development.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.