Majd Al Hussein Al-Lifdawi
Ajman,UAE
Summary
Analytical WFM Data Analyst versed in developing actuarial and statistical concepts and operational methods , scheduling employees , attendance handling and mange the payroll running.
Advises decision-makers in financial and business administration processes. Engages with industry high leaders to support research , forecast , automation creation , SOP creation and development.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Workforce Management ( WFM ) Data Analyst
DP World
Dubai, UAE
08.2023 - Current
- Improved data quality by implementing structured validation checks.
- Collected and analysed complex datasets for business strategy enhancement.
- Streamlined data processing with automation techniques.
- Identified trends in data to help inform decision-making processes.
- Managed payroll for 4K + employees.
Workforce Management ( WFM ) Senior Data Analyst
Majid Al Futaim / Retail
Dubai, UAE
09.2020 - 07.2023
- Enhanced data accuracy by implementing rigorous quality checks.
- Developed insights for strategic decision-making with detailed analysis reports.
- Streamlined data processing to enhance operational efficiency.
- Conducted comprehensive market research, providing actionable insights.
- Closing Payroll for 100 + Employees.
- Call Center Report preparing for AHT , Occupancy & FTE.
Guest service team leader
Rotana Hotel Management Corporation PJSC
Sharjah, UAE
04.2018 - 07.2020
- Enhanced guest satisfaction by promptly addressing and resolving complaints.
- Ensured smooth running of front desk operations for optimal guest experience.
- Managed a team of receptionists, led to improved team efficiency.
- Coordinated room assignments, ensured efficient guest accommodation.
- Trained new staff members to provide exceptional customer service.
Front desk agent acting as Front Desk Supervisor
Rotana Hotel Management Corporation PJSC
Amman, Jordan
09.2016 - 04.2018
- Managed incoming calls, ensuring professional service.
- Provided hotel information for guest convenience.
- Improved customer satisfaction by managing complaints effectively.
Senior Front Office Clerk
Starwood Hotels & Resorts Worldwide, Inc.
Amman, Jordan
03.2016 - 09.2016
- Delivered exceptional customer service by efficiently handling front desk tasks.
- Ensured smooth operations for guest satisfaction by maintaining an organised work area.
Front office clerk
Grand Hyatt Hotel
Amman, Jordan
12.2014 - 03.2016
- Improved customer satisfaction by efficiently answering and redirecting calls.
- Ensured seamless communication for clients through accurate message recording and forwarding.
- Handled high volume of incoming calls, effectively managing time and resources.
- Maintained company's professional image with polite and attentive telephone manner.
Education
Diploma - English Literature
Zarqa Private College
Amman / jordan 07.2012 - 07.2014
Skills
- Excel expertise
- Excel VBA
- Power bi usage
- Team Leading
- Complaint resolution
- Automation design
- Process improvement
- Payroll processing
Languages
Arabic
Native
English
Advanced
Affiliations
- Boxing
- Football
- Video Editing
Certification
Human Recourses: Payroll
Learn Emotional Intelligence , the key Determiner of Success
References
References available upon request.
Timeline
Workforce Management ( WFM ) Data Analyst
DP World
08.2023 - Current
Workforce Management ( WFM ) Senior Data Analyst
Majid Al Futaim / Retail
09.2020 - 07.2023
Guest service team leader
Rotana Hotel Management Corporation PJSC
04.2018 - 07.2020
Front desk agent acting as Front Desk Supervisor
Rotana Hotel Management Corporation PJSC
09.2016 - 04.2018
Senior Front Office Clerk
Starwood Hotels & Resorts Worldwide, Inc.
03.2016 - 09.2016
Front office clerk
Grand Hyatt Hotel
12.2014 - 03.2016
Diploma - English Literature
Zarqa Private College
07.2012 - 07.2014
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