Majdouline Darouiche
Dibba,Fujirah
Overview
11
11
years of professional experience
Work history
Kids club manager
Miramar hotel
Fujirah, Emirates
03.2024 - Current
- Managed club operations for seamless customer experience
- Trained staff in customer service skills, enhancing member engagement.
- Organised special events, creating a vibrant club atmosphere.
- Planned revenue generation strategies designed for growth
Sales officer
Mall of sousse
Sousse, Tunisia
03.2022 - 01.2024
- Increased sales volume by cultivating strong relationships with clients.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Delivered exceptional customer service to maximise client satisfactions
Fitness coach
Steigenberger marhaba hotel
Hammamet , Tunisia
06.2020 - 02.2022
- Taught a variety of exercise techniques to diversify client workouts.
- Modelled ideal techniques and movements to help understanding.
Sales and customer service representative
Dior
Istanbul , Turkey
01.2019 - 01.2020
- Trained new colleagues on customer service protocols, improving overall team performance.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
Guest relations officer
Médina hotel
Hammamet, Tunisia
03.2017 - 12.2018
- Executed daily administrative duties, contributing towards efficient hotel operation.
- Executed feedback collection process diligently, aiding in continuous improvement efforts.
- Resolved conflicts amongst guests tactfully, maintaining peace and tranquillity within the premises.
Fitness coach
Marabout hotel
Sousse, Tunisia
06.2015 - 12.2015
- Achieved higher energy levels in clients with cardiovascular exercises.
- Improved client fitness levels by designing and implementing personalised training programmes.
Fitness coach
Hannibal hotel
Sousse, Tunisia
06.2014 - 12.2014
- Taught a variety of exercise techniques to diversify client workouts.
- Devised injury prevention measures during workout sessions, minimised risk of accidents.
- Achieved higher energy levels in clients with cardiovascular exercises
Education
Certificate of Higher Education - First aid
Pcmet
SousseBachelor of Science -
2 mars 1934
SousseCertificate of Higher Education - Commerce international
Ifp
SousseSkills
- Time management efficiency
- Event organisation proficiency
- Risk assessment competence
- Vendor relations management
- VIP clientele handling
- Fitness programme coordination
- Familiarity with security systems
- Customer focus
- Hospitality industry experience
- Hospitality service excellence
- Guest relations
- Food Hygiene Certification
- Staff motivation
- Fire safety training
- Health and Safety Compliance
- Team Leadership
- Quality Assurance
- Customer relationship building
Languages
Arabic
Native
English
Proficient
C2
French
Proficient
C2
Russian
Upper intermediate
B2
German
Beginner
A1
Timeline
Kids club manager
Miramar hotel
03.2024 - Current
Sales officer
Mall of sousse
03.2022 - 01.2024
Fitness coach
Steigenberger marhaba hotel
06.2020 - 02.2022
Sales and customer service representative
Dior
01.2019 - 01.2020
Guest relations officer
Médina hotel
03.2017 - 12.2018
Fitness coach
Marabout hotel
06.2015 - 12.2015
Fitness coach
Hannibal hotel
06.2014 - 12.2014
Certificate of Higher Education - First aid
Pcmet
Bachelor of Science -
2 mars 1934
Certificate of Higher Education - Commerce international
Ifp