Majdouline Darouiche
Dibba,Fujirah
Overview
11
11
years of professional experience
Work history
Kids club manager
Miramar hotel
Fujirah, Emirates
2024.03 - Current
- Managed club operations for seamless customer experience
- Trained staff in customer service skills, enhancing member engagement.
- Organised special events, creating a vibrant club atmosphere.
- Planned revenue generation strategies designed for growth
Sales officer
Mall of sousse
Sousse, Tunisia
2022.03 - 2024.01
- Increased sales volume by cultivating strong relationships with clients.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Delivered exceptional customer service to maximise client satisfactions
Fitness coach
Steigenberger marhaba hotel
Hammamet , Tunisia
2020.06 - 2022.02
- Taught a variety of exercise techniques to diversify client workouts.
- Modelled ideal techniques and movements to help understanding.
Sales and customer service representative
Dior
Istanbul , Turkey
2019.01 - 2020.01
- Trained new colleagues on customer service protocols, improving overall team performance.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
Guest relations officer
Médina hotel
Hammamet, Tunisia
2017.03 - 2018.12
- Executed daily administrative duties, contributing towards efficient hotel operation.
- Executed feedback collection process diligently, aiding in continuous improvement efforts.
- Resolved conflicts amongst guests tactfully, maintaining peace and tranquillity within the premises.
Fitness coach
Marabout hotel
Sousse, Tunisia
2015.06 - 2015.12
- Achieved higher energy levels in clients with cardiovascular exercises.
- Improved client fitness levels by designing and implementing personalised training programmes.
Fitness coach
Hannibal hotel
Sousse, Tunisia
2014.06 - 2014.12
- Taught a variety of exercise techniques to diversify client workouts.
- Devised injury prevention measures during workout sessions, minimised risk of accidents.
- Achieved higher energy levels in clients with cardiovascular exercises
Education
Certificate of Higher Education - First aid
Pcmet
SousseBachelor of Science -
2 mars 1934
SousseCertificate of Higher Education - Commerce international
Ifp
SousseSkills
- Time management efficiency
- Event organisation proficiency
- Risk assessment competence
- Vendor relations management
- VIP clientele handling
- Fitness programme coordination
- Familiarity with security systems
- Customer focus
- Hospitality industry experience
- Hospitality service excellence
- Guest relations
- Food Hygiene Certification
- Staff motivation
- Fire safety training
- Health and Safety Compliance
- Team Leadership
- Quality Assurance
- Customer relationship building
Languages
Arabic
Native
English
Proficient
C2
French
Proficient
C2
Russian
Upper intermediate
B2
German
Beginner
A1
Timeline
Kids club manager
Miramar hotel
2024.03 - Current
Sales officer
Mall of sousse
2022.03 - 2024.01
Fitness coach
Steigenberger marhaba hotel
2020.06 - 2022.02
Sales and customer service representative
Dior
2019.01 - 2020.01
Guest relations officer
Médina hotel
2017.03 - 2018.12
Fitness coach
Marabout hotel
2015.06 - 2015.12
Fitness coach
Hannibal hotel
2014.06 - 2014.12
Certificate of Higher Education - First aid
Pcmet
Bachelor of Science -
2 mars 1934
Certificate of Higher Education - Commerce international
Ifp