Majed Almaghrabi
Professional Resume
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Medtronic
07.2022 - Current
- Implement operational strategies in alignment with organization's goals and objectives.
- Monitored, enforced and optimized internal policies to maintain higher KPI scores and customer satisfaction.
- Work closely with senior management to develop plans for operational improvements and cost efficiencies.
- Oversaw facility management, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Handled staff training initiatives aimed at upscaling workforce to meet dynamic industry demands.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversee allocation of resources, including personnel, equipment, 3rd party suppliers and materials to ensure optimal efficiency.
- Monitor and manage operational budgets to control costs and maximize profitability.
- Streamline workflows and procedures to optimize productivity and quality.
- Provide leadership and guidance to operational team, including training, coaching, and performance management
- Foster positive and productive work environment to enhance team performance and morale.
- Identify potential risks to operations and develop strategies to mitigate them.
- Implement contingency plans to address unforeseen events or disruptions.
- Ensure compliance with relevant laws, regulations and industry standards.
- Stay informed about changes in regulations that may impact operations and implement necessary adjustments.
- Collaborate with other departments such as marketing, sales, and finance to ensure alignment and coordination of business activities.
- Communicate effectively with stakeholders, both internal and external, to ensure operational objectives are met.
Business Development & Activation Principle
Medtronic
07.2021 - 07.2022
- Explore new business opportunities, partnerships, and markets to expand care reach to T1 patients
- Develop and implement strategies and plans to achieve growth targets.
- Build and maintain relationships with potential clients, partners, and stakeholders to drive business opportunities
- Collaborate with cross-functional teams (marketing, sales, product development) to ensure seamless execution of activation plans
- Provide strategic leadership and guidance on business development and activation initiatives
- Act as subject matter expert in field, staying informed about industry trends, best practices, and emerging technologies
- Mentor and coach junior team members to help them develop their skills and achieve their goals
- Collaborate with senior leadership to align business development and activation strategies with overall company objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Diabeter Project Manager
Medtronic: A Global Healthcare Technology Company
07.2019 - 07.2021
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project progress, identified risks and took corrective action as needed.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Medical Devices Specialist- Inspector
Saudi Food & Drug Authority (SFDA): Regulatory Body
07.2017 - 07.2019
- Radiation emitting devices and inspection carried out to comply with both SFDA and international standards
- Conducting site audits to ensure protection of patients, public and end-user from traditional hazards.
- Presentations on radiation safety performed at airports for security staff using luggage check X-Ray machines.
- Radiological institution and devices registrations and licensing regular checks.
- Random radiation surveys validation of third party service providers at medical facilities.
- Review of diagnostic and therapeutic radioactive isotope requests for nuclear and radiotherapy departments
- Revision of quality of periodic maintenance documentation to ensure all radiation safety are met.
- Ensure all radiological facilities apply quality system program for radiation safety.
OTR Project Manager Installations
GE Healthcare: medical technologies and services - a subsidiary of General Electric
02.2013 - 07.2015
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Maintained open communication by presenting regular updates on project status to customers.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
Site Manager
Alfaisaliah Medical Systems: healthcare equipment and solutions
06.2012 - 01.2013
- Site Manager at Alfaisaliah Medical Systems, liaising closely with clients on installation of medical equipment.
- Site pre-assessments for installing Diagnostic Imaging Equipment and Operating Room Intelligent Solutions.
- Collaborated with stakeholders on project preparation, plans and timescales, and to prepare initiation documents.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Established team priorities, maintained schedules and monitored performance.
- Managed subcontractors, ensuring quality and adherence to project timelines and specifications.
- Kept sites compliant with local regulations to prevent unnecessary risks.
- Provided pre- and post-installation advice, guidance and support to clients, stakeholders and medical specialists.
- Coordinated with building inspectors to verify compliance with all building codes and regulations.
Senior Clinical Engineer
King Abdullah Medical City
01.2011 - 06.2012
- Supervised and mentored 3 engineers and 5 technicians in conducting preventive and corrective repairs in addition to new equipment receiving, testing and commissioning.
- In liaison with medical professionals, reviewed & approved equipment specifications and site planning documents.
- Conducted capital asset and infrastructure planning for medical equipment starting with concept and ending in implementation.
- Provided effective technical support, guidance and advice on correct use of systems and on recognizing faults.
- Worked in close collaboration with clinical teams, hospital management, and equipment/materials suppliers.
- Inspected hospital to identify and resolve any trouble spots involving equipment, staff and member of public.
- Proved successful working within tight deadlines and fast-paced environment.
Service Engineer
Siemens Healthcare: medical device supplier to the healthcare industry
02.2006 - 12.2010
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Surveyed client sites prior to major equipment installations and advised on necessary site plans and preparations.
- Where required on critical systems, installed and maintained power backups to ensure high availability operations.
- Carried out preventive maintenance, calibrations and corrective maintenance.
- Conducted quality control and safety inspections on repaired equipment, and prepared detailed reports for audit.
Education
Bachelor of Science - Electrical Engineering
King Abdulaziz University
Jeddah, Saudi Arabia 09.2000 - 10.2005
Skills
References
References available on request
Timeline
Operations Manager
Medtronic
07.2022 - Current
Business Development & Activation Principle
Medtronic
07.2021 - 07.2022
Diabeter Project Manager
Medtronic: A Global Healthcare Technology Company
07.2019 - 07.2021
Senior Medical Devices Specialist- Inspector
Saudi Food & Drug Authority (SFDA): Regulatory Body
07.2017 - 07.2019
OTR Project Manager Installations
GE Healthcare: medical technologies and services - a subsidiary of General Electric
02.2013 - 07.2015
Site Manager
Alfaisaliah Medical Systems: healthcare equipment and solutions
06.2012 - 01.2013
Senior Clinical Engineer
King Abdullah Medical City
01.2011 - 06.2012
Service Engineer
Siemens Healthcare: medical device supplier to the healthcare industry
02.2006 - 12.2010
Bachelor of Science - Electrical Engineering
King Abdulaziz University
09.2000 - 10.2005
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