MAJID ALABBAR

Reviewed and validated annual OPEX and CAPEX budget requirements for departmental activities.

Led and managed 150 inspectors across 17 markets, ensuring operational efficiency.

Collaborated with developments department to upscale malls and communities from design to handover.

Assess and forecast functions financial performance, including comparison of actuals to budget to ensure cost in line with the scorecard for OPEX saving.

Formulated strategies for customer support department, driving changes to enhance operational efficiency.

Oversaw vendor contract management and negotiation processes.

Conducting annual service provider tendering as required by commercial department.

Ensured delivery of seamless, high-class customer service experiences.

Department HR management, employees learning and development management.

• Review the validate annual OPEX & CAPEX budget requirement for the department activities, regularly monitor and review OPEX budget to ensure the actual expenditure are within the limits of the approved budget.
• Assess and forecast functions financial performance, including comparison of actuals to budget to ensure cost efficiencies in line with the scorecard for OPEX saving.
• Overhauled customer service strategy, including technology, digitalization, and human services to optimize the mix of self service and human service, enhancing CSAT % and improving unit economies.
• Lead and manage 130 Guest services staff to run the operation in The Dubai Mall, provide direction to the entire team, performance managing of the customer service department.
• Lead role in strategy formulation for the customer support department, oversees and determines key strategic direction and objectives of customer support department, drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.
• Ensure providing seamless, upscale, and high-class customer service experience.
• Managing and enhancing The Dubai Mall APP. With the relevant department (IT, Retail relations & Operation teams) to provide a seamless using of the application as it's the beginning of Dubai Mall customer's journey.
• Managing both internal and external relationships on behalf of Emaar, support all top administration, delegations, high profile customers and stakeholders' visits, as well as engaging in direct interactions with the business's consumers.

• Managing validate annual OPEX & CAPEX budget requirement for the department activities, regularly monitor and review OPEX budget to ensure the actual expenditure are within the limits of the approved budget.
• Vendors contracts management and negotiation.
• Conducting annual service providers tendering which required by commercial department.
• Develop and implement strategic capital improvement plan budget (CAPEX) to ensure that all facilities remain fit for purpose and comply with Emaar high standards.
• Providing formal progress across all assigned projects and ensuring completion of projects with high standards and quality.
• Owning the project lifecycle including areas such as budgets, project closure & lessons learned sessions.
• Lead and professionally interact with consultants, engineers, government authorities & design professionals.
• Managing clients well, securing contract conditions, and guaranteeing smooth commercial transactions.

• Monitor performance, audit compliance and reviewing applications under the DIFC.
• Support the establishment of the Business Department.
• Consistently comply with state agency policies and government regulations.
• Supervising, Organizing, Operational support & business requirements at the DIFC.
• Annual budget forecasting and management.
• Conducting and lead the meetings with other government agencies & stakeholders under DIFC.
• Review, approvals and issuing trade licenses of international companies leasing in the DIFC.
• Supervised and evaluated business performance in relation to business goals.

• Lead a technician team, supervision and monitor day to day airports operations to ensure providing seamless, upscale and high-class passengers experience and seamless journey.
• Attend and assist guests if any queries, or guided them to the proper people based on their need.
• Plan, monitor, analyze, and review job contributions; communicated job requirements.
• Identified and linked relevant files to incoming mail that required responses.
• Excellent service ensured high levels of consumer satisfaction.