Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Majid Al Zarooni
Senior Area Manager
Sharjah
Summary
Overview
21
years of professional experience
12
years of post-secondary education
19
Certificates
2
Languages
Work History
ADNOC Distribution Abu Dhabi
Senior Area Manager
2014.08 - Current (12 education.years_Label)
Job overview
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Emarat - Emirates General Petroleum Corporation Dubai
Retail Area Manager
2008.10 - 2013.07 (4 education.years_Label & 9 education.months_Label)
Job overview
- Built and strengthened cross-functional partnerships to improve sales success.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervision of the group retail operating manager, a range of activities relating to the operations of the assigned filling stations COCO, DODO, DOCO sites operations.
- Assigned to recruited for retail operation staff from locally & overseas "Nepal, India, Indonesia, philippine & vietnam"
Dubai Electricity & Water Authority - DEWADubai
Senior Executive Customer Communication
2007.11 - 2008.10 (11 education.months_Label)
Job overview
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, training and professional growth of employees.
- Dealing with the project of customer service management such as Beyond Customer Expectation (Training Program for frontline), ISO procedure for customer complaint & satisfaction system, Customer Satisfaction Survey, opening new offices, balance scorecard for customer relation department, events preparation & e-complaint & suggestion system.
Emirates Airlines Dubai
Senior Cargo Customer Service Agent
2004.08 - 2007.09 (3 education.years_Label & 1 education.month_Label)
Job overview
- Dealing with the customer service in import, export & call center counter, where handling all enquiries & clarifications raised by the customers & satisfying their requests, informing customers about their incoming shipments (import). create a booking for exporting shipments reservations & confirmations.
- sending E-mails to all other destinations for any changes as per customers request.
- instructing customers about import & export declaration & procedures.
- preparing a daily reports.
- training junior staff on system & policy & procedure.
Culture Private School Sharjah
Manager Assistant & Public Relation Representative
2000.08 - 2004.06 (3 education.years_Label & 10 education.months_Label)
Job overview
- Recruiting the admin staff & completion their documents requirements.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Universiti Utara Malaysia Sintok, Malaysia
Ph.D. from Entrepreneurship
2018.09 - 2022.05 (3 education.years_Label & 8 education.months_Label)
University Overview
Rochester Institute of Technology New York, USA
Master of Science from International Business
2008.09 - 2010.07 (1 education.year_Label & 10 education.months_Label)
University Overview
University of SharjahSharjah, UAE
BBA from Business Administration
2000.09 - 2007.07 (6 education.years_Label & 10 education.months_Label)
University Overview
Skills
Staff Management
Business Development
Strategic planning
Budgeting
Business planning
Teamwork and Collaboration
MS Office
Analytical and Critical Thinking
Dependable and Responsible
Sales and marketing
Certification
Web-Decide Business Simulation - Certified by RIT
Timeline
Universiti Utara Malaysia
Ph.D. from Entrepreneurship
2018.09 - 2022.05 (3 education.years_Label & 8 education.months_Label)
Senior Area Manager
ADNOC Distribution
2014.08 - Current (12 education.years_Label)
Personal Core Competencies
2014-04
Certified Sales Manager
2014-01
Neuro-Linguistic (NLP) Diploma [22-26 Sep 2011]
2013-12
Creative Retail selling & visual Merchandising
2012-12
Risk Management
2012-03
Negotiation & Conflict Management
2011-09
The Sales Activator
2011-04
Leadership & Creativity
2010-12
Effective Communication Skills
2010-09
Change Management & Counseling Skills
2010-04
Web-Decide Business Simulation - Certified by RIT
2010-03
Managing for Sales Results
2009-10
Advance Retail Management
2009-04
Executive Professional Management of Retail Oil Business - Kula Lumpur [20-22 Apr 2009]
2009-04
Professional Network Planning & Asset Management - Kuala Lumpur [23-24 Apr 2009]
2009-04
Eagle's flight Promises, Promises - Teamwork & the Big Picture
2009-03
Advance Negotiation Skills
2009-01
Retail Area Manager
Emarat - Emirates General Petroleum Corporation
2008.10 - 2013.07 (4 education.years_Label & 9 education.months_Label)
Marketing Masterclass
2008-10
Rochester Institute of Technology
Master of Science from International Business
2008.09 - 2010.07 (1 education.year_Label & 10 education.months_Label)
Quality Officer - University of Sharjah
2008-03
Senior Executive Customer Communication
Dubai Electricity & Water Authority - DEWA
2007.11 - 2008.10 (11 education.months_Label)
Senior Cargo Customer Service Agent
Emirates Airlines
2004.08 - 2007.09 (3 education.years_Label & 1 education.month_Label)
University of Sharjah
BBA from Business Administration
2000.09 - 2007.07 (6 education.years_Label & 10 education.months_Label)
Manager Assistant & Public Relation Representative
Culture Private School
2000.08 - 2004.06 (3 education.years_Label & 10 education.months_Label)
Publications
Publications
- The effect of Leaders Strategic Improvisation and TQM on SME's Performance: Examining Mediating Role of Corporate Entrepreneurship. https://turcomat.org/index.php/turkbilmat/article/view/521
- The Impact of corporate entrepreneurship on the SME Performance: Does the Organizational Culture of UAE based international SMEs matter. http://psychologyandeducation.net/pae/index.php/pae/article/view/2575
Publications
Publications
- The effect of Leaders Strategic Improvisation and TQM on SME's Performance: Examining Mediating Role of Corporate Entrepreneurship. https://turcomat.org/index.php/turkbilmat/article/view/521
- The Impact of corporate entrepreneurship on the SME Performance: Does the Organizational Culture of UAE based international SMEs matter. http://psychologyandeducation.net/pae/index.php/pae/article/view/2575