Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Majid Al Zarooni
Senior Area Manager
Sharjah
Summary
Overview
21
years of professional experience
12
years of post-secondary education
19
Certificates
2
Languages
Work History
ADNOC Distribution Abu Dhabi
Senior Area Manager
08.2014 - Current
Job overview
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Emarat - Emirates General Petroleum Corporation Dubai
Retail Area Manager
10.2008 - 07.2013
Job overview
- Built and strengthened cross-functional partnerships to improve sales success.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervision of the group retail operating manager, a range of activities relating to the operations of the assigned filling stations COCO, DODO, DOCO sites operations.
- Assigned to recruited for retail operation staff from locally & overseas "Nepal, India, Indonesia, philippine & vietnam"
Dubai Electricity & Water Authority - DEWADubai
Senior Executive Customer Communication
11.2007 - 10.2008
Job overview
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, training and professional growth of employees.
- Dealing with the project of customer service management such as Beyond Customer Expectation (Training Program for frontline), ISO procedure for customer complaint & satisfaction system, Customer Satisfaction Survey, opening new offices, balance scorecard for customer relation department, events preparation & e-complaint & suggestion system.
Emirates Airlines Dubai
Senior Cargo Customer Service Agent
08.2004 - 09.2007
Job overview
- Dealing with the customer service in import, export & call center counter, where handling all enquiries & clarifications raised by the customers & satisfying their requests, informing customers about their incoming shipments (import). create a booking for exporting shipments reservations & confirmations.
- sending E-mails to all other destinations for any changes as per customers request.
- instructing customers about import & export declaration & procedures.
- preparing a daily reports.
- training junior staff on system & policy & procedure.
Culture Private School Sharjah
Manager Assistant & Public Relation Representative
08.2000 - 06.2004
Job overview
- Recruiting the admin staff & completion their documents requirements.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Universiti Utara Malaysia Sintok, Malaysia
Ph.D. from Entrepreneurship
09.2018 - 05.2022
University Overview
Rochester Institute of Technology New York, USA
Master of Science from International Business
09.2008 - 07.2010
University Overview
University of SharjahSharjah, UAE
BBA from Business Administration
09.2000 - 07.2007
University Overview
Skills
Staff Management
Certification
Web-Decide Business Simulation - Certified by RIT
Timeline
Universiti Utara Malaysia
Ph.D. from Entrepreneurship
09.2018 - 05.2022
Senior Area Manager
ADNOC Distribution
08.2014 - Current
Personal Core Competencies
04-2014
Certified Sales Manager
01-2014
Neuro-Linguistic (NLP) Diploma [22-26 Sep 2011]
12-2013
Creative Retail selling & visual Merchandising
12-2012
Risk Management
03-2012
Negotiation & Conflict Management
09-2011
The Sales Activator
04-2011
Leadership & Creativity
12-2010
Effective Communication Skills
09-2010
Change Management & Counseling Skills
04-2010
Web-Decide Business Simulation - Certified by RIT
03-2010
Managing for Sales Results
10-2009
Advance Retail Management
04-2009
Executive Professional Management of Retail Oil Business - Kula Lumpur [20-22 Apr 2009]
04-2009
Professional Network Planning & Asset Management - Kuala Lumpur [23-24 Apr 2009]
04-2009
Eagle's flight Promises, Promises - Teamwork & the Big Picture
03-2009
Advance Negotiation Skills
01-2009
Retail Area Manager
Emarat - Emirates General Petroleum Corporation
10.2008 - 07.2013
Marketing Masterclass
10-2008
Rochester Institute of Technology
Master of Science from International Business
09.2008 - 07.2010
Quality Officer - University of Sharjah
03-2008
Senior Executive Customer Communication
Dubai Electricity & Water Authority - DEWA
11.2007 - 10.2008
Senior Cargo Customer Service Agent
Emirates Airlines
08.2004 - 09.2007
University of Sharjah
BBA from Business Administration
09.2000 - 07.2007
Manager Assistant & Public Relation Representative
Culture Private School
08.2000 - 06.2004
Publications
Publications
- The effect of Leaders Strategic Improvisation and TQM on SME's Performance: Examining Mediating Role of Corporate Entrepreneurship. https://turcomat.org/index.php/turkbilmat/article/view/521
- The Impact of corporate entrepreneurship on the SME Performance: Does the Organizational Culture of UAE based international SMEs matter. http://psychologyandeducation.net/pae/index.php/pae/article/view/2575
Publications
Publications
- The effect of Leaders Strategic Improvisation and TQM on SME's Performance: Examining Mediating Role of Corporate Entrepreneurship. https://turcomat.org/index.php/turkbilmat/article/view/521
- The Impact of corporate entrepreneurship on the SME Performance: Does the Organizational Culture of UAE based international SMEs matter. http://psychologyandeducation.net/pae/index.php/pae/article/view/2575
Similar Profiles
Ferdinand SingianFerdinand Singian
Fueling Station Supervisor at ADNOC DistributionFueling Station Supervisor at ADNOC Distribution
Amer AlamerAmer Alamer
Service Station Department Manager at ADNOC DISTRIBUTIONService Station Department Manager at ADNOC DISTRIBUTION
Prabhakaran AnbazhaganPrabhakaran Anbazhagan
Sales attendant at ADNOC DistributionSales attendant at ADNOC Distribution
Mohammad BdourMohammad Bdour
Head of Partnerships at ADNOC DistributionHead of Partnerships at ADNOC Distribution
Reem JaamourReem Jaamour
Patient Administrator at Mediclinic Parkview HospitalPatient Administrator at Mediclinic Parkview Hospital