Majid Ebrahimi Warkiani

• Managed team of IT support technicians, developing workflows , VOIP and processes.
• Directed installation and configuration of computer hardware, operating systems and applications.
• Led infrastructure projects to install and upgrade various systems.
• Identified and recommended cost-effective technology solutions.
• Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
• Assessed data security and compliance to GDPR regulations.
• Acted as first point of contact for hardware and software troubleshooting queries.
• Liaised with third parties to purchase end user equipment as necessary.
• Oversaw execution of IT projects from inception to execution.
• Maintained system security through regular testing and servicing.
• Networked at industry seminars to build strategic business relationships.
• Installed new technologies without disrupting workflow.
• Advised on Information and communications technology policy and process improvements.
• Recruited, trained and managed IT teams to continually meet service user needs.
• Led information and communications strategy development.
• Analysed system and software requirements to meet operational needs.

• Led infrastructure projects to install and upgrade various systems.
• Identified and recommended cost-effective technology solutions.
• Liaised with third parties to purchase end user equipment as necessary.
• Acted as first point of contact for hardware and software troubleshooting queries.
• Oversaw execution of IT projects from inception to execution.
• Advised on Information and communications technology policy and process improvements.
• Installed new technologies without disrupting workflow.
• Controlled department budgets by sourcing cost-effective solutions.
• Recruited, trained and managed IT teams to continually meet service user needs.
• Maintained system security through regular testing and servicing.
• Upgraded hardware and software regularly for optimised systems performance.

• Supported internet and web server reliability and usability with continuous monitoring.
• Set up equipment for employee use and delivered technical support to correct challenges.
• Established and maintained company network and data communications systems.
• Verified proper installation and connection of cables, operating systems and software.
• Installed hardware, software and peripheral equipment in alignment with manufacturer specifications.
• Provided support for day-to-day operation of communications systems, computer systems and networks.
• Performed web server backup and recovery operations to reduce risks.
• Monitored systems to identify and resolve equipment failures or errors in performance.

Management, configuration, security and maintenance of company servers, VOIP, accounting systems and network of more than 100 systems ,

• Provided smooth communications by configuring LAN technology, wireless access points and controllers.
• Secured network systems by establishing and enforcing access control policies.
• Tracked network and telephony devices for performance and load threshold metering.
• Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
• Assisted various departments in maintaining network security and configured remote routers and firewalls.
• Implemented Cisco ACI technology to combine cloud computing and data centre management.
• Set up virtual private networks for secure remote connections.
• Maintained up-to-date certifications for network and applications software.
• Installed new hardware and software outside of office hours for minimal service disruption.
• Eliminated malware through appropriate anti-virus software selection.
• Managed and maintained robust data communications libraries and systems.
• Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.
• Established and maintained high-performing network systems.