MAJID HUSSAIN
ABU DHABI,UAE
Summary
Looking for a challenging career in a leading health and hospital organization that provides me Looking for a challenging career in a leading health and hospital organization that provides me ample opportunities to develop, plan, collaborate and contribute in diverse health organization activities to recognize client preferences and attitudes and to improve services and products
Overview
6
6
years of professional experience
Work history
Coordinator ORTHOPEDIC, Department of Robotics joint Replacement
Max Super Speciality Hospital
Shalimar Bagh, India
2024.09 - 2026.04
- Facilitated effective coordination between appointment scheduling and walk-in patients to enhance patient flow and satisfaction.
- Engage in daily patient rounds with consultants to facilitate collaborative decision-making and enhance patient outcomes.
- Oversaw patient and attendant counselling initiatives to improve patient satisfaction. Developed strategies for effective communication to enhance understanding of treatment plans. Led efforts to address patient concerns, fostering a supportive environment for care.
- Provide surgical estimates with precise codes to ensure accurate billing and reimbursement for RFA procedures.
- Facilitated patient support by resolving queries and delivering necessary information to enhance care experience.
- Managed patient communication through calls and emails while addressing questions related to insurance and corporate estimates. Oversaw the process of providing accurate information and resolving patient issues. Enhanced patient satisfaction by ensuring timely responses and support.
Front Office Executive
LIH Hospital
Abu Dhabi, UAE
2025.12 - 2025.12
- Opd Billing and Emergency
- Register patients and update personal and insurance details
- Verify insurance eligibility and process claims
- Coordinate with doctors and departments for smooth operations
- Handle patient inquiries and resolve billing issues
- Maintain and update billing records in hospital systems
- Handle insurance claims and follow up on pending payments
- Generate invoices and collect payments (cash, card, insurance)
Patient Care Service Executive
Jay Prabha Medanta Super Specialty Hospital
Patna, India
2022.06 - 2024.09
- Managing OPD to ensure proper Coordination between appointment & walk in patient
- Take in patient rounds along with the consultants on a daily basis.
- Patient’s & Attendent counselling
- To give surgical estimate with surgical codes (cash & corprate), RFA of the patient
- Interactions with OPD & IPD patients, attendent & solve query & provide them necessary information
- Answer patient calls, emails and questions, including finding insurance estimates Confidentially manage patient accounts.
- Assist patients with filling out patient history forms, consent forms and payment contract forms
Patient Care Service Front Office
Fortis Escorts Hospital
Faridabad, India
2021.07 - 2022.06
- Answering multi-line phone and transferring calls to direct and department
- Answer, investigate and/or direct patient inquiries or complaints to the Appropriate medical staff member
- Keeping track of office supplies, inventories and placing orders as necessary
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Maintaining records and accounts of patients
- Update and verify patient information at every visit
- Assisting patients in filling medical forms
Patient Care Service Front Office
Indraprastha Apollo Hospital
Delhi
2020.06 - 2021.06
- Maintaining the confidentiality of patient and doctor’s information
- Receive and process cash and credit card payments for medical services rendered
- Preparing customer bills and specimen labels for the next day’s patient
- Processing different payment for patients
- Ensuring maintenance of the reception area
- Scheduling appointments for patients
Education
MBA - Hospital Management
Jamia Hamdard University
New Delhi, India06.2020
B.Com. - Accountancy (Hons)
BRA Bihar University
Muzaffarpur, Bihar, India05.2015
Higher Secondary - 12th
BSEB Patna
Patna, Bihar, India03.2012
High School - 10th
BSEB Patna
Patna, Bihar, India03.2010
Skills
- Front Desk & Reception Management
- Patient Registration & Appointment Scheduling
- Medical Billing & Invoicing
- Insurance Verification & Claims Processing
- Cash Handling & Payment Collection
- Hospital Information Systems (HIS)
- Electronic Medical Records (EMR)
- Customer Service & Communication
- Multitasking & Time Management
- Microsoft Office (Word, Excel)
Languages
Hindi
Native
English
Proficient
C2
Urdu
Proficient
C2
Additional Qualification
- Computer Literate: MS Office (Word, Excel and Power Point) and Working Knowledge of Internet
- Committed team player with flexible approach towards work
- Hard Working, Punctual and Honest
Timeline
Front Office Executive
LIH Hospital
2025.12 - 2025.12
Coordinator ORTHOPEDIC, Department of Robotics joint Replacement
Max Super Speciality Hospital
2024.09 - 2026.04
Patient Care Service Executive
Jay Prabha Medanta Super Specialty Hospital
2022.06 - 2024.09
Patient Care Service Front Office
Fortis Escorts Hospital
2021.07 - 2022.06
Patient Care Service Front Office
Indraprastha Apollo Hospital
2020.06 - 2021.06
MBA - Hospital Management
Jamia Hamdard University
B.Com. - Accountancy (Hons)
BRA Bihar University
Higher Secondary - 12th
BSEB Patna
High School - 10th
BSEB Patna