MA. JOAN FELICIANO
Deira,UAE
Summary
Organised professional skilled in Microsoft Office and Google Workspace, specialising in data entry, documentation, and administrative support. Enhances customer service and sales through effective communication and problem-solving. Manages email correspondence, filing, and records management while multitasking efficiently. Leverages skills in quotation preparation and administrative tasks to drive organisational success.
Overview
11
11
years of professional experience
Work history
Sales, Marketing & Administrative Assistant
Falcon Wings Travel and Tourism
2023.08 - 2026.07
- Handled customer inquiries on travel packages, pricing, visa requirements, and services to enhance customer satisfaction.
- Promoted travel packages and maintained customer relationships to support marketing initiatives and drive engagement.
- Prepared quotations and coordinated customer requirements from inquiry to booking confirmation, ensuring clarity and accuracy.
- Processed airline ticket reservations, travel bookings, and visa applications accurately using reservation systems.
- Maintained customer records, invoices, and travel documentation with high accuracy.
- Coordinated with airlines, hotels, and suppliers to ensure smooth customer service.
- Handled administrative tasks including document preparation, filing, email correspondence, and scheduling.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Receptionist & Telephone Operator
Municipality of Baliwag, Bulacan
2022.04 - 2023.05
- Answered and directed incoming telephone calls, facilitating efficient communication across departments.
- Managed front desk operations, ensuring visitors received a warm welcome and prompt assistance.
- Scheduled appointments and maintained office records and documentation.
- Responded to public inquiries, delivering accurate information on municipal services to enhance community engagement.
Non-Voice Data Analyst
Telework PH Outsourcing Solutions
2015.08 - 2019.04
- Reviewed and analysed large volumes of data, consistently meeting strict quality standards to enhance data reliability.
- Annotated, validated, and moderated data, ensuring high accuracy to support data integrity.
- Achieved productivity targets while ensuring compliance with company guidelines, contributing to operational efficiency.
- Managed workload effectively to meet project deadlines while maintaining attention to detail.
Skills
- Sales Support
- Quotation management
- Administrative Support
- Data management
- Email Correspondence
- Microsoft Office Suite
- Google Workspace
- Customer Service
- Records management
- Multitasking
- Problem Solving
- Communication Skills
KEY STRENGTHS
- Customer Relationship Management
- Sales Coordination
- Documentation & Record Keeping
- Time Management
- Attention to Detail
- Organization Skills
- Team Collaboration
- Fast Learner
References
References available upon request.
Timeline
Sales, Marketing & Administrative Assistant
Falcon Wings Travel and Tourism
2023.08 - 2026.07
Receptionist & Telephone Operator
Municipality of Baliwag, Bulacan
2022.04 - 2023.05
Non-Voice Data Analyst
Telework PH Outsourcing Solutions
2015.08 - 2019.04