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Adept at elevating guest experiences through meticulous housekeeping and exceptional leadership, I significantly improved hotel ratings at Crest Hotel LP. My expertise in inventory management and staff training, coupled with a strong focus on customer service and problem-solving, has consistently enhanced operational efficiency and guest satisfaction.

I’m a motivated individual who retains excellent interpersonal and communication skills. I have strong work ethic and initiative. I am
well-spoken and always working to the best of my ability. I strive to achieve greatness within a community and develop its reputation

Accomplished professional with extensive experience in staff supervision, health and safety compliance, and customer service excellence. Demonstrates resilience under pressure and excels in workload prioritisation and multi-tasking. Proficient in effective communication, complaint handling, and maintaining cleanliness standards. Certified in First Aid with a keen attention to detail. Experienced in training and development, payroll understanding, teamwork, email management, data inputting, telephone etiquette, file system organisation, document preparation, time management, confidentiality maintenance, knowledge of GDPR compliance, document management, record keeping, and administrative skills. Committed to enhancing operational efficiency while maintaining high standards of service quality.

Dynamic and customer-focused professional with a proven track record of delivering exceptional service and maintaining high standards in fast-paced environments. Skilled in fostering positive relationships, coordinating tasks efficiently, and adapting to diverse challenges with creativity and poise. Recent graduate with foundational knowledge in marketing and tourism, and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.

Detail-oriented and highly experienced Housekeeping Leader with a proven track record of excellence in maintaining cleanliness and order in various hospitality settings. Committed to upholding the highest standards of hygiene and guest satisfaction. Skilled in team leadership, organization, and efficiency, and dedicated to creating a welcoming atmosphere for guests.

MAKANGA MATHIAS

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Housekeeping team leader

Housekeeping attendant

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Housekeeping team leader

Housekeeping attendant

Advanced level -

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