MAKIA GREGORY NIFONDO
Customer Service Representative
Dubai
Summary
Hardworking and dependable team member with an excellent adaptation skills and the ability to effectively communicate with crew's corporate management and clients. Also posses great client-focused approach and observes principles of good customer service delivery.
Moreover,am a reliable customer service agent with over 5years plus experience providing assistance in a busy call center setting. Strong dedication also developed in my field of expertise which makes my relation with customers ease to resolve issues and cultivating a positive image of the company. EXcel in both team environment and alone.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Guest Service Agent
LEGOLAND Dubai Resorts
Dubai
07.2019 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Customer Service Agent/Waiter
URBAN HOSPITALITY AND TRADING,COPPER Restaurant
Muscat
02.2017 - 03.2019
- Responded to customer calls and emails to answer questions about products and services.
- Handling customer complaints
- Delivering information about what's the company is offering
- Collecting and analyzing customer feedbacks
- Answering questions about a company's products and services provided
- Responding to customer reviews
- Tracking customers KPIs scores and matrics
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
High School Diploma -
Diligent Bilingual Academy
Kumba Cameroon 09.2013 - 09.2015
Skills
Persuasive speaking skills
Empathetic individual
Self Control
Taking responsibilities
Patience
Effective Listening
Computer literacy
Time management
Product Knowledge
Certification
DAC Certified First Aider UAE,Dubai
Timeline
Guest Service Agent
LEGOLAND Dubai Resorts
07.2019 - Current
Customer Service Agent/Waiter
URBAN HOSPITALITY AND TRADING,COPPER Restaurant
02.2017 - 03.2019
High School Diploma -
Diligent Bilingual Academy
09.2013 - 09.2015