Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MA. KIANNA ESCRIBA

MA. KIANNA ESCRIBA

St-Port Saeed,Dubai

Summary

Offering great potential for customer service excellence with strong communication and interpersonal skills. Knowledgeable about working in fast-paced environments, handling multiple tasks, and maintaining positive attitude.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

WORK IMMERSION/ ON THE JOB TRAINING

TRAVEL AVENUE BYAHERO TRAVEL & TOURS
SAN PABLO CITY, PHILIPPINES
  • Searching and comparing flight options, book hotels, and creating customized travel itineraries
  • Actively listening to clients' preferences and providing suitable travel recommendations
  • Collaborated with hotels and airlines for affordable package deals
  • Tracked changing travel advisories, ensuring client safety during travels
  • Coordinated transport arrangements from airports to accommodation facilities
  • Maintained up-to-date knowledge of global destinations, enhancing service delivery
  • Assisted clients with passport applications, ensuring timely submissions

PAYMENT OFFICER

GOLDWIN PHIL. INTERNATIONAL MARKETING CORP.
PASAY, CITY
01.2023 - 01.2025
  • Responsible for receiving and processing payments
  • Ensuring that all the account details are correct including account number and account name
  • Ensured timely payments by coordinating with finance department
  • Followed company protocol to keep sensitive and financial information
  • Streamlined payment processes for enhanced efficiency in operations
  • Resolved issues with the implementation of efficient problem-solving strategies.

CUSTOMER SERVICE ASSOCIATE

ALORICA PHILIPPINES
QUEZON CITY, PHILIPPINES
09.2021 - 06.2023
  • Responsible for handling customer's complaints regarding their retail orders, devices and subscriptions
  • Troubleshooting specific devices such as speakers, television, tablet and even applications
  • Maintained knowledge of promotions, policies and security practices
  • Managed high volume of calls daily, maintaining composure under pressure
  • Prioritized tasks effectively for optimal productivity during peak hours
  • Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions
  • Resolved customer queries by utilizing in-depth product knowledge

Education

Bachelor of Science - Tourism Management

Laguna State Polytechnic University
Philippines
06.2019 - 07.2023

Skills

  • Organize and Efficient
  • Communication skills
  • Compassionate
  • Problem-solving
  • Calm under pressure
  • Payment Processing


    TECHNICAL SKILL

  • Word Office
  • Excel
  • Power Point
  • Gmail

Personal Information

  • Age: 23
  • Date of birth: 07/25/01
  • Gender: Female
  • Nationality: Filipino
  • Religion: Catholic

Timeline

PAYMENT OFFICER

GOLDWIN PHIL. INTERNATIONAL MARKETING CORP.
01.2023 - 01.2025

CUSTOMER SERVICE ASSOCIATE

ALORICA PHILIPPINES
09.2021 - 06.2023

Bachelor of Science - Tourism Management

Laguna State Polytechnic University
06.2019 - 07.2023

WORK IMMERSION/ ON THE JOB TRAINING

TRAVEL AVENUE BYAHERO TRAVEL & TOURS

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MA. KIANNA ESCRIBA