MA. KIANNA ESCRIBA
St-Port Saeed,Dubai
Summary
Offering great potential for customer service excellence with strong communication and interpersonal skills. Knowledgeable about working in fast-paced environments, handling multiple tasks, and maintaining positive attitude.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
WORK IMMERSION/ ON THE JOB TRAINING
TRAVEL AVENUE BYAHERO TRAVEL & TOURS
SAN PABLO CITY, PHILIPPINES
- Searching and comparing flight options, book hotels, and creating customized travel itineraries
- Actively listening to clients' preferences and providing suitable travel recommendations
- Collaborated with hotels and airlines for affordable package deals
- Tracked changing travel advisories, ensuring client safety during travels
- Coordinated transport arrangements from airports to accommodation facilities
- Maintained up-to-date knowledge of global destinations, enhancing service delivery
- Assisted clients with passport applications, ensuring timely submissions
PAYMENT OFFICER
GOLDWIN PHIL. INTERNATIONAL MARKETING CORP.
PASAY, CITY
01.2023 - 01.2025
- Responsible for receiving and processing payments
- Ensuring that all the account details are correct including account number and account name
- Ensured timely payments by coordinating with finance department
- Followed company protocol to keep sensitive and financial information
- Streamlined payment processes for enhanced efficiency in operations
- Resolved issues with the implementation of efficient problem-solving strategies.
CUSTOMER SERVICE ASSOCIATE
ALORICA PHILIPPINES
QUEZON CITY, PHILIPPINES
09.2021 - 06.2023
- Responsible for handling customer's complaints regarding their retail orders, devices and subscriptions
- Troubleshooting specific devices such as speakers, television, tablet and even applications
- Maintained knowledge of promotions, policies and security practices
- Managed high volume of calls daily, maintaining composure under pressure
- Prioritized tasks effectively for optimal productivity during peak hours
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions
- Resolved customer queries by utilizing in-depth product knowledge
Education
Bachelor of Science - Tourism Management
Laguna State Polytechnic University
Philippines 06.2019 - 07.2023
Skills
- Organize and Efficient
- Communication skills
- Compassionate
- Problem-solving
- Calm under pressure
- Payment Processing
- Word Office
- Excel
- Power Point
- Gmail
TECHNICAL SKILL
Personal Information
- Age: 23
- Date of birth: 07/25/01
- Gender: Female
- Nationality: Filipino
- Religion: Catholic
Timeline
PAYMENT OFFICER
GOLDWIN PHIL. INTERNATIONAL MARKETING CORP.
01.2023 - 01.2025
CUSTOMER SERVICE ASSOCIATE
ALORICA PHILIPPINES
09.2021 - 06.2023
Bachelor of Science - Tourism Management
Laguna State Polytechnic University
06.2019 - 07.2023
WORK IMMERSION/ ON THE JOB TRAINING
TRAVEL AVENUE BYAHERO TRAVEL & TOURS
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