Offering great potential for customer service excellence with strong communication and interpersonal skills. Knowledgeable about working in fast-paced environments, handling multiple tasks, and maintaining positive attitude.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work history
WORK IMMERSION/ ON THE JOB TRAINING
TRAVEL AVENUE BYAHERO TRAVEL & TOURS
SAN PABLO CITY, PHILIPPINES
Searching and comparing flight options, book hotels, and creating customized travel itineraries
Actively listening to clients' preferences and providing suitable travel recommendations
Collaborated with hotels and airlines for affordable package deals
Tracked changing travel advisories, ensuring client safety during travels
Coordinated transport arrangements from airports to accommodation facilities
Maintained up-to-date knowledge of global destinations, enhancing service delivery
Assisted clients with passport applications, ensuring timely submissions
PAYMENT OFFICER
GOLDWIN PHIL. INTERNATIONAL MARKETING CORP.
PASAY, CITY
2023.01 - 2025.01
Responsible for receiving and processing payments
Ensuring that all the account details are correct including account number and account name
Ensured timely payments by coordinating with finance department
Followed company protocol to keep sensitive and financial information
Streamlined payment processes for enhanced efficiency in operations
Resolved issues with the implementation of efficient problem-solving strategies.
CUSTOMER SERVICE ASSOCIATE
ALORICA PHILIPPINES
QUEZON CITY, PHILIPPINES
2021.09 - 2023.06
Responsible for handling customer's complaints regarding their retail orders, devices and subscriptions
Troubleshooting specific devices such as speakers, television, tablet and even applications
Maintained knowledge of promotions, policies and security practices
Managed high volume of calls daily, maintaining composure under pressure
Prioritized tasks effectively for optimal productivity during peak hours
Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions
Resolved customer queries by utilizing in-depth product knowledge
City Engineering Office of Sto. Tomas, Batangas - Work Immersion Training at NACity Engineering Office of Sto. Tomas, Batangas - Work Immersion Training at NA
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems