Makuate Amandine Aimee

Ø Managed business relationships to ensure loyalty and long-term commitment.

Ø Devised marketing plans, resulting in increased brand awareness.

Ø Prepared detailed reports to provide insight into account performance.

Ø Implemented customer service policies, enhancing client experience.

Ø Serve as the lead point of contact for all customer account management matters

Ø Build and maintain strong, long-lasting client relationships

Ø Negotiate contracts and close agreements to maximize profits

Ø Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ø Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Ø Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Ø Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Ø Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Ø Prepare reports on account status

Ø Collaborate with sales team to identify and grow opportunities within territory

Ø Assist with challenging client requests or issue escalations as needed

Ø Ensure high levels of customer satisfaction through excellent sales service

Ø Maintain outstanding store condition and visual merchandising standards

Ø Maintain a fully stocked store

Ø Ascertain customers’ needs and wants

Ø Recommend and display items that match customer needs

Ø Welcome and greet customers

Ø Manage point-of-sale processes

Ø Actively involve in the receiving of new shipments

Ø Keep up to date with product information

Ø Accurately describe product features and benefits

Follow all companies policies and procedures