Mala Nagarajan

Recruitment and Employee Relations

Planning : Assisted in workforce planning by analyzing staffing needs based on organizational needs and growth projections.

Sourcing and Screening: Proficient in identifying and shortlisting qualified candidates.

Interviews and Offers: Conducted final HR interviews, negotiated salaries, and issued employment offers.

On-Boarding: Coordinated on-boarding processes for new hires, completing background checks and reference checks, integrating them seamlessly into the workplace environment.

Drafted and documented employee handbook and company policies to reduce compliance risks and procedures

Administrative Functions: Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations. Ensured KHDA approvals, managed visa processing, and facilitated insurance coverage.

Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Employee Letters: Prepared essential employee letters, including salary certificates, pay slips, experience letters, NOCs, and transfer letters.

Performance Management: Handled probationary confirmations and performance evaluations.

Employee Relations: Successfully managed employee grievances. Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.

Proficient Payroll Specialist with UAE Labor Law Compliance

Payroll Processing: Successfully managed payroll processing, ensuring accurate and timely salary disbursements.

Reconciliation: Conducted thorough reconciliation to verify payroll data and resolve discrepancies.

Attendance Management: Efficiently handled attendance records, tracking leaves, and absences.

MOL IDs and Bank Accounts: Updated Ministry of Labor (MOL) IDs and bank account details for employees.

Legal Compliance: Ensured strict adherence to UAE labor laws, particularly those related to the Wage Protection System (WPS).

Settlements:

Documentation and Formalities: Managed all documentation related to staff exits, ensuring compliance with legal requirements.

End-of-Service Benefits (EOSB): Calculated EOSB accurately and obtained relevant approvals.

Final Settlement and Visa/Labor Cancellations: Oversaw the entire process, from final settlements to canceling visas and labor permits.

Dispute Resolution: In cases of disagreement regarding EOSB, collaborated with legal teams to find appropriate resolutions.

Management Information Systems (MIS):

CTC and Staff Budgets: Responsible for tracking total compensation (CTC) and creating staff budgets.

Budget Reports: Generated quarterly projections for salaries and other expenses.

Payroll Comparison: Analyzed variations in staff count and associated employee costs.

Settlement Reports: Maintained status reports on leaving employees.

Attendance Monitoring: Regularly reviewed daily attendance reports.

Custom Formats: Designed various formats for payroll, staff discounts, and exit checklists.

Employee Turnover Reports: Tracked turnover rates and analyzed trends. Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.

Data Maintenance: Ensured accurate and up-to-date employee data.

HR Executive with Expertise in School and Nursery Management

Recruitments: Successfully managed recruitment processes for 5 schools and 2 nurseries, including sourcing, screening, and final interviews.

Payroll: Oversaw payroll functions, ensuring accurate salary calculations and timely disbursements.

Settlements: Efficiently handled staff exits, EOSB calculations, and visa/labor cancellations.

MIS (Management Information Systems): Proficiently managed CTC, staff budgets, payroll comparisons, and attendance reports.

Customer Support Specialist (NRI Services) at Axis Bank Ltd

Role: Provided exceptional customer support for non-resident Indian (NRI) clients.

Contractual Employment: Successfully handled NRI inquiries, account-related issues, and financial transactions during a 6-month contractual period.

Axis Bank Representative Office: Worked closely with the bank’s representative office to ensure seamless communication and service delivery.

Business Analyst with Expertise in Software Testing.

Experienced software tester with a focus on the banking software.

Proficient in creating test plans, executing test cases, and ensuring timely delivery of results.

Created and executed comprehensive test plans for new developments and maintenance fixes.

Conducted daily test case execution to validate system functionality.

Managed the test schedule and delivered results promptly.

Ensured defined and measured test coverage across critical areas of the software.

Achieved high test coverage, resulting in improved software reliability.

Identified critical defects early in the development cycle, preventing potential issues for end-users.

Evaluating risk by analyzing complex financial data and understanding various factors affecting customer industries and business cycles.

Preparing detailed credit proposals including detailed financial analysis, SWOT analysis, and market analysis.

Managing documentation and ensuring legal compliance for loans.

Monitoring credit portfolios and preparing reports on branch performance, portfolio performance and other financial metrics.

Establishing and maintaining customer relationships, handling inquiries, and providing services such as account opening and statement issuance

Managing retail operations, including clearing and locker operations, demonstrates versatility and a hands-on approach to operational tasks.

Circulars Comprehension : The custodian of RBI and HO circulars and simplifying them for easy reference

Audit Management : Point of contact for both internal and external auditors, ensuring compliance and transparency in operations.