Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MALAK HABACHI

Dubai

Summary


Reliable individual with 7 years of strong background experience in helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calm and solution driven in dealing with highly stressful situations.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Property Consultant

Ai Capital
06.2023 - 03.2024
  • Implemented effective marketing strategies resulting in increased property sales.
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions leading to established trust-based long-term relationships.
  • Delivered informative presentations to clients, presenting market trends and investment opportunities.
  • Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.

Customer Care Associate

Intelcia Maroc Call Center
01.2022 - 06.2023
  • Help a large volume of over 65 calls per day and make sure all customers are answered correctly with a positive attitude focused on their satisfaction and up to the company's policies.
  • Establish relationship of trust and address customer complaints and mitigate dissatisfaction with products or services by employing timely and on-point solutions.

Customer Service Executive

Amazon
07.2021 - 12.2021
  • Supported customers by managing up tp 60 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Administered user support to over 1,500 users monthly by implementing procedural and technical solutions to diagnosed problems.

Operation Executive

Unique Korn LLC
12.2019 - 07.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified issues, analyzed information and provided solutions to problems to help company evolve and grow.

Airport Customer Services Lead Agent

Swissport Maroc
02.2019 - 12.2019
  • Proven ability to learn quickly and adapt to new situations and acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others, resulted in 1M$ yearly in ticketing and taxation sales.

Airport Customer Services Agent

Swissport Maroc
06.2016 - 02.2019
  • Reception of customers and understanding their needs by mastering ticketing, check-in and boarding systems leading to smooth operations.

Education

Travel Agencies Studies -

ISTA
Sale
10.2015 - 06.2016

Literature Degree - English Literature

University Mohamed 5
Rabat
10.2013 - 06.2015

High School Degree of Literature - Arabic Literature

Al Faqih Tetouani Morocco
Sale
10.2010 - 06.2013

Skills

Teamwork and Collaboration

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Certification

Leadership Training

Timeline

Property Consultant

Ai Capital
06.2023 - 03.2024

Customer Care Associate

Intelcia Maroc Call Center
01.2022 - 06.2023

Customer Service Executive

Amazon
07.2021 - 12.2021

Operation Executive

Unique Korn LLC
12.2019 - 07.2021

Leadership Training

03-2019

Airport Customer Services Lead Agent

Swissport Maroc
02.2019 - 12.2019

Customers Services and Conflict Resolutions Training

01-2018

PRM Handling Training

12-2017

Health & Safety Awareness Training

05-2017

Airport Customer Services Agent

Swissport Maroc
06.2016 - 02.2019

Travel Agencies Studies -

ISTA
10.2015 - 06.2016

Literature Degree - English Literature

University Mohamed 5
10.2013 - 06.2015

High School Degree of Literature - Arabic Literature

Al Faqih Tetouani Morocco
10.2010 - 06.2013

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MALAK HABACHI