Malak Mohamed

Fresh Graduate

Fujairah

Summary

- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty

- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options

Overview

year of professional experience

years of post-secondary education

Language

Work History

Costumer Service

Dr.b Dental Center

fujairah

07.2022 - 06.2023

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Scheduled customer appointments for 150 account managers engaged in business travel.
Updated customer service database with new information, address changes and contact details.
Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Organized meetings for executives and coordinated availability of conference rooms for participants.

Education

High School Diploma -

Albayan Private School

Khorfakkan , Sharjah

06.2022 - 06.2024

Skills

Cash Handling

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Timeline