MALAMIN BADJIE
ABU DHABI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesman
sharaf DG
04.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- keep up to date with store performance as in the KPIs
PC Hardware Repair & Maintenance
Carrefour Des Solution Informatiques S.A
04.2012 - 09.2020
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
SHEIKH MAS KAH SENIOR SECONDARY SCHOOL
KANIFING (THE GAMBIA)09.2007
Skills
- Operational Efficiency
- Credit and Debt Card Processing
- Sales and Marketing Strategy
- Information Updates
- Critical Thinking
Accomplishments
Apple champion on the apple seed program
Certification
- High school certificate
- Diploma in IT
- Certificate in Graphic Design
- Certificate PC hardware repair & maintenance
Exercise, Reading, Movies
- Football
- reading
- series movies
- Running
Languages
Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Urdu
Elementary (A2)
Timeline
Salesman
sharaf DG
04.2021 - Current
PC Hardware Repair & Maintenance
Carrefour Des Solution Informatiques S.A
04.2012 - 09.2020
High School Diploma -
SHEIKH MAS KAH SENIOR SECONDARY SCHOOL
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