Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malavika M

Summary

An accomplished 6+ years sales and s=customer success professional with successful track record of exceeding sales targets, managing customer accounts, and providing exceptional customer service along with an ability to train and educate new personnel.

Overview

6
6
years of professional experience

Work History

Inside Sales Specialist

Intellipaat
09.2023 - 12.2023
  • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Perform effective online demos to prospects
  • Provide ongoing support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
  • Maintain accurate and up-to-date records of customer interactions, transactions, and account information in CRM (Customer Relationship Management) - ZOHO CRM
  • Attending training programs to enhance sales skills and stay up-to-date with best practices.
  • Improved customer loyalty, repeated sales.



Senior BDE

Cloudxlab
06.2018 - 08.2023
  • Advising customers on suitable product selection based on their needs and specifications.
  • Explaining and demonstrating features of products and services highlighting the features, benefits, and value proposition
  • Handling B2B accounts for corporates and universities (both India and Overseas)
  • Handling the recruitment and hiring process by connecting with recruiters and companies
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Primary point of contact for customers on all aspects and building long term relationships
  • Affiliate marketing
  • Providing mentorship to interns and new joiners
  • Coordinator for 12-month program by IIT Roorkee with 75 learners across India and overseas
  • Organizing and attending various webinars across social media platforms for new launches and generating leads
  • Implemented weekly newsletter in the company which helped in increasing the leads
  • Email marketing, and created various promotional offers for increasing the sales
  • Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors
  • Reviewing user feedback and implementing necessary changes
  • Maintaining a pipeline of all sales administration using CRM software

Associate Wealth Manager

ICICI Securities
06.2017 - 02.2018
  • Monitor and address HNI clients banking and Investment requirements
  • Conducting comprehensive financial assessments for clients.
  • Building and maintaining strong relationships with clients.
  • Regularly communicating with clients to discuss financial plans and address concerns.
  • Educating clients about financial products, investment strategies, and market conditions.



Education

MBA - Marketing &HR

Amrita University
Kollam, KL
May 2017

BBM -

Amrita University
Kochi, KL
April 2015

Skills

  • Customer service skill
  • Time management
  • Negotiation
  • Prospecting Skills
  • Relationship Building
  • Training and Mentoring
  • Product Knowledge
  • Team Collaboration

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Inside Sales Specialist

Intellipaat
09.2023 - 12.2023

Senior BDE

Cloudxlab
06.2018 - 08.2023

Associate Wealth Manager

ICICI Securities
06.2017 - 02.2018

MBA - Marketing &HR

Amrita University

BBM -

Amrita University

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Malavika M