Maleha Bashiri

• Communicated service quality and market comparisons by creating sales presentations.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Directed sales support staff in administrative tasks to help sales reps close deals

• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Presented purchase offers to sellers for consideration.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Compared recently sold area properties to determine competitive market prices.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media, and real estate guides.
• Negotiated, facilitated, and managed real estate transactions.
• Advised clients on market conditions and property value for informed decision-making.
• Advised and informed prospective clients on current market activities and conditions.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Communicated with clients to understand property needs and preferences.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Reviewed market research data and changed sales plans accordingly.

• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Responded to Common Area Maintenance (CAM) inquiries.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Managed community within established cost constraints.
• Planned special events such as lotteries, dedications and project tours.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Kept properties in compliance with local, state and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Generated professional networks by engaging in professional, industry and government organizations.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Implemented property management systems to support community and expertly handle diverse needs.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Collected and maintained careful records of rental payments and payment dates.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Fielded inquiries from current and potential community members about property and community offerings.
• Created policies and procedures for successful community management.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Organized and executed launch of Number communities.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.

Providing excellent customer service to investors – addressing queries and resolving issues in an organized and professional manner

➢ Interacting with clients to understand their needs and providing the most viable solutions using comprehensive understanding of mortgage operations

➢ Assisting clients with various property-related activities − mortgage of property, payment follow up with banks, documentation and other administrative functions Key Highlights

➢ Developed complete understanding of the property handover process right from issuance of building completion certificate to physically handing over keys to clients

➢ Ensured positive outcome of each customer interaction resulting in high satisfaction levels as indicated through client feedback and annual reviews

➢ Gained proficiency in the assignment process for transfer of ownership or resale including documentation and issuance of NOC from the developer to Dubai Lands Departm