Malek Dridi
Abudhabi,UAE
Summary
Results-driven Sales Associate with 3 years of experience at Läderach, delivering exceptional customer service in a premium retail environment. Skilled in building strong client relationships, driving sales growth, and creating memorable luxury shopping experiences. Knowledgeable about high-quality Swiss chocolate products, upselling strategies, visual merchandising, and maintaining brand standards. Proven ability to exceed sales targets, handle cash transactions accurately, and work effectively within a team in a fast-paced setting. Passionate about customer satisfaction and contributing to overall store success.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Professional
Laderach chocolatier Switzerland
Abudhabi, UAE
02.2023 - I currently work here
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Developed engaging sales pitches to promote products and services of company.
- Consistently achieved or surpassed sales targets.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Shared comprehensive brand and product knowledge to maximise sales.
- Followed brand guidelines to provide consistent customer experience.
- Supported inventory tracking of rented items for reporting.
Sales Manager
ADNOC HQ Kiosque
Abudhabi, UAE
01.2022 - 01.2023
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
Education
Certificate of Higher Education - Economic & Management
Bardo College
Tunisia , Tunis 09.2019 - 11.2023
Skills
- Customer relationship management
- Client relationship building
- Inventory management
- Positive attitude
- Customer service excellence
- Communication
- Customer relations
- Decision making
- Time-management
Languages
English
Upper intermediate
B2
French
Advanced
C1
Arabic
Proficient
C2
Turkish
Elementary
A2
Certification
- Certified in Professional Sales Training from Sensate, Dubai, with advanced knowledge in sales techniques, negotiation, communication skills, and closing strategies. Passionate about exceeding targets, enhancing customer satisfaction, and contributing to overall business growth.
Interests
- Traveling and exploring new cultures
- Fashion and styling
- Social media content creation
- Fitness and wellness
- Reading business and self-development books
Timeline
Sales Professional
Laderach chocolatier Switzerland
02.2023 - I currently work here
Sales Manager
ADNOC HQ Kiosque
01.2022 - 01.2023
Certificate of Higher Education - Economic & Management
Bardo College
09.2019 - 11.2023