Malek Hermi
Dubai,United Arab Emirates
Summary
Dynamic and service-oriented professional with over 6 years of experience in hospitality and aviation industries. Proven ability to provide exceptional customer service, manage high-pressure situations, and ensure comfort and safety for all clients. Passionate about travel, cultural exchange, and delivering memorable passenger experiences. Eager to join a reputable airline as a cabin crew member.
Overview
7
7
years of professional experience
Work History
Airport Guest Service Agent
Tunis Carthage international airport
Tunis, Tunisia
01.2022 - 01.2024
- Supported passengers throughout check-in, boarding, and arrival processes
- Provided clear information on flight details, security procedures, and special assistance services
- Worked in fast-paced environments while maintaining a calm and professional demeanor
- Ensured compliance with safety protocols and service standards
Guest Service Agent
Hotel Africa
Tunis
01.2017 - 01.2021
- Delivered top-tier customer service to local and international guests
- Managed check-ins, check-outs, and coordinated with multiple departments for a seamless guest experience
- Handled guest complaints professionally and efficiently
- Maintained records, processed payments, and supported VIP services
Education
Bachelor Degree of Arts -
Al Asfar Institute
English Language Certificate - undefined
British Council
Skills
- Excellent verbal and written communication
- Exceptional interpersonal and conflict resolution skills
- Strong understanding of aviation customer service standards
- Ability to remain calm under pressure
- Cultural sensitivity and global team collaboration
Additional Information
Willing to relocate and work flexible hours, weekends, and holidays, Strong passion for travel and aviation, Committed to representing airline values and providing superior passenger care
Languages
Arabic
Native
English
Fluent
French
Fluent
Italian
Advanced
Affiliations
- Swimming , tennis
Timeline
Airport Guest Service Agent
Tunis Carthage international airport
01.2022 - 01.2024
Guest Service Agent
Hotel Africa
01.2017 - 01.2021
English Language Certificate - undefined
British Council
Bachelor Degree of Arts -
Al Asfar Institute
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