MALIK ALDARAGMEH
Abu Dhabi
Summary
Highly skilled and experienced IT leader with a strong ability to foster team collaboration and achieve tangible results. Proven track record of adaptability and expertise in network management, cybersecurity, and systems optimization. Recognized for reliability and exceptional problem-solving abilities, thriving in dynamic environments that embrace challenges head-on.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Manager
Majid Al Futtaim
11.2019 - Current
- Manage information technology and computer systems for eight Branches
- Plan, organize, control, and evaluate IT and electronic data operations
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
- Design, develop, implement and coordinate systems, policies, and procedures
- Ensure security of data, network access, and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Audit systems and assess their outcomes
- Preserve assets, information security, and control structures
- Identify problematic areas and implement strategic solutions in time
- Handle annual budget and ensure cost-effectiveness
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
IT Manager
Majid Al Futtaim
05.2018 - 11.2019
- Manage information technology and computer systems
- Plan, organize, control, and evaluate IT and electronic data operations
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
- Design, develop, implement and coordinate systems, policies, and procedures
- Ensure security of data, network access, and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Audit systems and assess their outcomes
- Preserve assets, information security, and control structures
- Identify problematic areas and implement strategic solutions in time
- Handle annual budget and ensure cost-effectiveness
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
IT Support Manager
Majid al Futtaim
05.2013 - 05.2018
- Maintenance of all information technology equipment
- Responsible for the management of the company's Internet and information technologies – IT assets
- Manage the company's system firewall protection applications or software
- Make mechanism for the protection of the company's system
- Hire, develop, mentor, and train the IT staff
- Account for backup of systems and all data
- Offer training to staff of the organization and its clients
- Responsible for the management of the organization's email accounts, AD Users, and Company Application users
- Make effort for effective safety protocols
- Make recommendations for the improvement of the company's IT department
- Maintain right working attitude with other IT staff
- Respond to clients' questions on IT
- Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults
- Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure optimal performance
- Managed daily operations to ensure smooth functioning of the support department.
Technician & Project Manager
JBARA Company
07.2008 - 03.2012
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Maintain records/logs of repairs and fixes and maintenance schedule
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Bachelor of Technology - Computer information systems
Zarqa university
12.2011
Skills
- Technical Troubleshooting
- IT Infrastructure
- Operating system management
- Enterprise Architecture
- Cybersecurity Management
- IT risk management
- IT Governance
- Technical support scheduling
- Digital solutions
- Team Development
- Infrastructure Planning
- IT infrastructure proficiency
- Project Management
- Systems Analysis
Training
- Java, ZPU University
- MCITP, Pioneers Academy
- PHP Developer, Pioneersacademy
- ITIL foundation V3, Vinsys
- UiPath RPA Associate (URPA)
- CGEIT ISACA
Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- ITIL Foundation Certification - AXELOS Global Best Practice.
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Specialist - Enterprise Core
- ISC2 Candidate
- Microsoft Certified: Azure Enterprise Data Analyst Associate
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
IT Manager
Majid Al Futtaim
11.2019 - Current
IT Manager
Majid Al Futtaim
05.2018 - 11.2019
IT Support Manager
Majid al Futtaim
05.2013 - 05.2018
Technician & Project Manager
JBARA Company
07.2008 - 03.2012
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- ITIL Foundation Certification - AXELOS Global Best Practice.
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Specialist - Enterprise Core
- ISC2 Candidate
- Microsoft Certified: Azure Enterprise Data Analyst Associate
Bachelor of Technology - Computer information systems
Zarqa university
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