Nimra ahmad

Highly motivated and customer-focused professional with a Master’s degree in English and over 5 years of experience in delivering exceptional service in high-traffic environments, including airports and shopping malls. Proven ability to handle customer queries, resolve complaints efficiently, and create a positive customer experience under pressure. Strong communication, interpersonal, and problem-solving skills with a keen understanding of customer behavior and service excellence. Adept at working in multicultural settings, handling diverse customer needs, and ensuring compliance with organizational policies and service standards