Malika Hassouni
Dubai,UAE
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
NMC Royal Hospital
Sharjah , UAE
2023.01 - Current
- Kept reception area clean and organised to uphold professional office reputation.
- Created agendas for meetings, prepared materials and took detailed notes.
- Handled office petty cash and maintained flawless records.
- Monitored building security, updated logs and issued visitor badges.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Managed office calendar, set new appointments and assisted with arrangements.
- Issued visitor and contractor passes and recorded visits on security system.
Receptionist
Mercato Shopping Mal
Dubai , UAE
2022.01 - 2022.11
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
Guest service agent
Ibis Hotel
, Morocco
2020.07 - 2021.11
- Greeted guests warmly and professionally for positive first impressions.
- Prepared customer bills and processed payments upon check out.
- Addressed questions and escalated issues complaints to management.
- Facilitated check-in and check-out procedures for guests.
- Answered guest calls and resolved queries promptly and politely.
- Verified ID and payment methods of guests.
- Remained calm to process information in stressful situations.
Education
Bachelor of Science -
Diploma - first aid
Skills
- Fast typing speed
- Organised and reliable
- Meeting coordination
- Customer and client relations
- Active listening
- Microsoft Office Suite
- VIP guest experience
- Transport coordination
- Professional appearance
- Health and safety procedures
- Telephone skills
- Professional and smart presentation
- Data entry
- Office supply management
- Travel coordination
Languages
Arabic
Native
French
Native
English
Fluent
Turkish
Intermediate
Timeline
Receptionist - NMC Royal Hospital
2023.01 - Current
Receptionist - Mercato Shopping Mal
2022.01 - 2022.11
Guest service agent - Ibis Hotel
2020.07 - 2021.11
Mohammed VI University - Bachelor of Science,
Moroccan Red Crescent - Diploma, first aid
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