MALIKA BUSHRA AFTAB
Dubai
Summary
Seeking to bring my proven track record into banking of launching successful business expansion and team leading into a key position. Desire a dynamic company and channeling strengths into increasing business drive with creativity and teamwork.
Overview
20
20
years of professional experience
Work History
Senior Sales Officer
Sharjah Islamic Bank
Dubai
07.2023 - Current
- Working on leads given by bank and own leads
- Informed leads and customers on current promotions to increase sale
- Delivered top-quality customer service by providing professional after-sales support
- Reviewed processes, operations and offerings, making suggestions to management to increase sales and enhance client experience
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Officer (temp contract)
Aafaq Finance
Dubai
06.2021 - 11.2021
- Developed and executed strategic planning to achieve sales target and expand the customer base
- Led and motivated staff to improve customer service
- Cultivated lasting relationship with high profile clients
- Worked with the sales, account management, and operations team to implement targeted sales strategy
- Monitored the accuracy and efficient distribution of sales report and other intelligence essential to the sales.
Team Leader
Mobishastra Technologies
Dubai
10.2019 - 06.2021
- Managed and led a team of sales representatives
- Measured the success of brand and product marketing against the ROIs and KPIs.
Relationship Officer
Mashreq Bank
Dubai
01.2014 - 08.2019
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Telesales Consultant
Barclays Bank
Dubai
09.2011 - 12.2013
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
- Participated actively in weekly sales meetings to discuss strategies for achieving targets and improving overall team performance.
Financial Planning Consultant
Aviva Life Insurance
India
02.2005 - 07.2008
- Worked with the team assigned to identify and penetrate new market opportunities
- Handled marketing and business development functions, including key account management, advertisement, customer relationship development, contract negotiations, and order fulfillment along with P&L and budget responsibilities
- Achievements: Achieved and retained No.1 position for 6 months
- Gained and managed successfully key accounts for Etisalat yellow pages.
Education
Bachelor of Arts (B.A.) -
Delhi University
India01.2004
Skills
- MS Office Suite (Excel, Word, PowerPoint)
- Email, Internet, and Various Other Web Based Programs
Personal Information
Marital Status: Married
Timeline
Senior Sales Officer
Sharjah Islamic Bank
07.2023 - Current
Customer Service Officer (temp contract)
Aafaq Finance
06.2021 - 11.2021
Team Leader
Mobishastra Technologies
10.2019 - 06.2021
Relationship Officer
Mashreq Bank
01.2014 - 08.2019
Telesales Consultant
Barclays Bank
09.2011 - 12.2013
Financial Planning Consultant
Aviva Life Insurance
02.2005 - 07.2008
Bachelor of Arts (B.A.) -
Delhi University