Malini Ramesh
Administrative Executive
Abudhabi,UAE
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
HDFC Bank
Palakkad, INDIA
01.2021 - 01.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Compiled financial data to comply with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Administration Officer
Ahalia School of Optometry
Palakkad, India
12.2020 - 01.2021
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Delivered performance reviews, recommending additional training or advancements.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Processed purchase orders, service contracts and financial reports.
- Created, prepared and delivered reports to various departments.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Education
MBA - Marketing
Ahalia School of Management
India 07.2019 - 08.2021
Bachelor of Commerce - Commerce
Nehru Arts And Science College
India 07.2015 - 09.2018
Skills
Operations management
Business administration
Staff supervision
Staff Management
Business Development
Business planning
Google Drive
Employee performance evaluations
Recruiting and interviewing
Timeline
Assistant Manager
HDFC Bank
01.2021 - 01.2022
Administration Officer
Ahalia School of Optometry
12.2020 - 01.2021
MBA - Marketing
Ahalia School of Management
07.2019 - 08.2021
Bachelor of Commerce - Commerce
Nehru Arts And Science College
07.2015 - 09.2018