MALKA MADUSHANI
Dubai International Academic City
Summary
Dedicated Customer Care Executive with over three years of experience in the financial and hospitality sectors. Currently excelling in the Processor Cash & Cheques role at HSBC HDPL, specializing in settlement mail processes, reconciliation, and report preparation. Proven ability to handle high-pressure environments, provide exceptional customer service, and support crossfunctional teams. Strong organizational and time management skills, with a background in front office operations and guest relations, ensuring seamless and efficient operations in diverse settings.
Overview
13
13
years of professional experience
Work History
Customer Care Executive (WPB UK ATM DISPUTES & RECS)
HSBC (Hong Kong Shanghai Banking Corporation)
04.2021 - 01.2025
- Ensure Operational Effectiveness and control, particularly in handling cash and foreign currency settlement
- Processed and managed all cash and foreign currency transactions efficiently and accurately
- Strict adherence to procedural guidelines and performance targets, ensuring smooth and accurate service delivery while striving for operational excellence
- Ensured strict adherence to regulatory and internal compliance requirements in currency settlements
- Ensured all applications were processed and completed in accordance with established procedures and timelines
Front Office Executive
Elcardo Industries (Pvt) Ltd
09.2020 - 04.2021
- Updated appointment calendars and scheduled appointments/meetings
- Sorted daily deliveries, mail, and couriers based on priorities
- Maintained administration and operation records
Guest Relation Executive cum Marketing Executive
EKHO Safari Hotel
01.2019 - 01.2020
- Welcomed guests during check-in and bid them farewell during checkout
- Handled guest complaints and concerns efficiently and promptly
- Oversaw VIP guests' seating arrangements and departures
- Coordinated and multi-tasked various job duties in a busy environment
- Provided detailed information regarding reservations
Front Line Officer
Dialog Axiata PLC
11.2017 - 01.2019
- I joined this Organization after completed my Internship Training to get an experience till get an better Occupation
Internship Trainee
Bank of Ceylon
03.2017 - 07.2017
- I joined Bank of Ceylon to complete my Internship Training as recommended from the Institute during third year of HND Program
Front Office Supervisor
EKHO Safari Hotel
01.2012 - 01.2015
- I joined this Organization as Trainee Receptionist and had promoted as a Front Office Supervisor as appreciating my performance when I resigned
Education
GCE Advanced Level Examination -
Debarawewa National College
01.2010
Bachelor of Business Administration Degree -
Manipal Academy of Higher Education
02.2025
GCE Ordinary Level Examination -
Debarawewa National College
01.2007
Skills
- Customer Service
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Power point
- Mail Management
- Team Collaboration
- Complaint Resolution
- Appointment Scheduling
- Front Office Operations
- Guest Relations
- Sales Support
- Cross-Training and Support
Languages
English
Advanced (C1)
Sinhala
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 09/07/91
- Nationality: Sri Lankan
Timeline
Customer Care Executive (WPB UK ATM DISPUTES & RECS)
HSBC (Hong Kong Shanghai Banking Corporation)
04.2021 - 01.2025
Front Office Executive
Elcardo Industries (Pvt) Ltd
09.2020 - 04.2021
Guest Relation Executive cum Marketing Executive
EKHO Safari Hotel
01.2019 - 01.2020
Front Line Officer
Dialog Axiata PLC
11.2017 - 01.2019
Internship Trainee
Bank of Ceylon
03.2017 - 07.2017
Front Office Supervisor
EKHO Safari Hotel
01.2012 - 01.2015
Bachelor of Business Administration Degree -
Manipal Academy of Higher Education
GCE Ordinary Level Examination -
Debarawewa National College
GCE Advanced Level Examination -
Debarawewa National College
Similar Profiles
Alia Abdulrahman Al-AliAlia Abdulrahman Al-Ali
HR Delivery Service Manager at Hong Kong Shanghai Banking Corporation (HSBC) BankHR Delivery Service Manager at Hong Kong Shanghai Banking Corporation (HSBC) Bank
Leena PrakashchandLeena Prakashchand
Manager – Regulatory Compliance at Hong Kong and Shanghai Banking Corporation (HSBC)Manager – Regulatory Compliance at Hong Kong and Shanghai Banking Corporation (HSBC)
Goutham SPGoutham SP
Contact Center Associate at Hong Kong and Shanghai Banking Corporation (HSBC)Contact Center Associate at Hong Kong and Shanghai Banking Corporation (HSBC)