MAMATHA VENKATACHALA
Dubai
Summary
With 16+ years of experience in sales, event management, retail management, and operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
HEAD OF STORE OPERATIONS
FFOLIO
09.2022 - 12.2023
- Increased store efficiency by streamlining processes and implementing innovative systems.
- Enhanced customer satisfaction through exceptional service standards and staff training programs.
- Set operational standards and guidelines for consistent performance across all stores
- Ensure stores are staffed, trained, and equipped to provide high-quality customer service
- Develop and manage budgets for store operations, including labor and inventory costs
- Monitor store performance metrics and take corrective action when necessary
- Collaborate with other departments to align store operations with business goals
- Develop and implement new store concepts to meet changing consumer needs.
BUSINESS CONSULTANT
MOJO CHOCO ROCKS
Bangalore, India
12.2016 - 02.2022
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Analyze retail industry data, such as sales figures and customer demographics
- Develop and implement strategies to improve business performance
- Provide training and coaching to retail staff
- Monitor business performance and provide regular reports to management
- Stay up-to-date with the latest trends and technologies in the retail industry.
MANAGER - STORE OPERATIONS
FABINDIA
08.2015 - 07.2016
- Managed and improved team performance for 32 employees
- Handled financial aspects such as Capex and OPEX budgets
- Boosted customer loyalty through social media engagement structures
- Improved customer relationships and built category awareness on social media
- Requires strong leadership, communication, and financial management skills.
HEAD - EVENTS & ACTIVATIONS
COMMON COLORS ENTERTAINMENT
05.2009 - 11.2014
- Executed TV-driven, music-based, and client-specific events in India, Singapore, and Dubai
- Developed and implemented event strategies to enhance the organization's brand and meet business objectives
- Led and managed a team of event and activation specialists, building and maintaining relationships with clients and stakeholders
- Managed event budget, tracked expenses against revenue, and ensured cost-effectiveness
- Evaluated event success through data and feedback analysis.
SHOWROOM MANAGER
GENESIS COLORS LIMITED
01.2008 - 03.2009
- Launched a stand-alone Flagship store for Satya Paul and Samsara brands in Bangalore
- Managed store operations, including scheduling and employee management
- Maintained inventory levels and approved contracts for merchandise and services
- Formulated pricing policies and authorized sales promotions based on merchandising activities and trends.
STORE MANAGER - Retail
Royal Sporting House
Dubai, United Arab Emirates
01.2006 - 09.2007
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
SALES SUPERVISOR
Royal Sporting House
Dubai, UAE
04.2005 - 12.2005
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
TOUR MANAGEMENT EXECUTIVE
Orient Tours
Sharjah, United Arab Emirates
06.2003 - 02.2005
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Education
Diploma in Advertising Management -
IASC
Diploma in Computer Application -
InfoTech
MBA - Marketing
Suresh GyanVihar University
Bangalore12.2023
Bachelor of Arts -
Gitam University
Bangalore2020
Skills
- Business Strategies
- Training & Mentoring
- Operational Improvements
- Market Research/Analysis
- Client Acquisition/Retention
- Vendor Negotiations
- P&L Management
- Influence Stakeholders
- Cost Control
- Operational Efficiency
Uae Work Experience
- STORE MANAGER - Retail, 01/2006, 09/2007, Royal Sporting House, Dubai
- SALES SUPERVISOR, 04/2005, 12/2005, Royal Sporting House, Dubai
- TOUR MANAGEMENT EXECUTIVE, 06/2003, 02/2005, Orient Tours, Sharjah, UAE
References
References available upon request.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Telugu
Upper intermediate (B2)
Timeline
HEAD OF STORE OPERATIONS
FFOLIO
09.2022 - 12.2023
BUSINESS CONSULTANT
MOJO CHOCO ROCKS
12.2016 - 02.2022
MANAGER - STORE OPERATIONS
FABINDIA
08.2015 - 07.2016
HEAD - EVENTS & ACTIVATIONS
COMMON COLORS ENTERTAINMENT
05.2009 - 11.2014
SHOWROOM MANAGER
GENESIS COLORS LIMITED
01.2008 - 03.2009
STORE MANAGER - Retail
Royal Sporting House
01.2006 - 09.2007
SALES SUPERVISOR
Royal Sporting House
04.2005 - 12.2005
TOUR MANAGEMENT EXECUTIVE
Orient Tours
06.2003 - 02.2005
Diploma in Advertising Management -
IASC
Diploma in Computer Application -
InfoTech
MBA - Marketing
Suresh GyanVihar University
Bachelor of Arts -
Gitam University