Mamdouh Abdelwahab

Motivated professional with a solid foundation in analytical thinking, active listening, and effective communication. Proven expertise in team development, planning, and organization, with a track record of influencing and inspiring others. Proficient in Microsoft Office, web browsing, and social media management, committed to continuous learning and achieving SMART objectives. Focused on career growth through competitive analysis and goal-oriented strategies.

• Workshops: Mix & Match (Giorgio Armani Group by Steffanie) Italy/Turkey.
• Merchandising training by Vittorio (Global merchandiser for Armani & Gap Italy).
• Service policy and Customer Service basics (by Giorgio Armani group) DUBAI.
• Fashion terminologies (by FIG) Cairo.
• Participating in management training for three weeks in Al Shayaa -head office Kuwait.
• MDP (Managerial Development Program) by Phi Management Cairo – Lebanon.
• In-house training by Azadea Exceptional Customer Service, Finance for Non-Finance, Effective Communication, TTT, Retail Analysis, profit and loss, executive retail management program finance (P&L, balance sheet BEP) self-motivation, customer centricity, how to drive sales.
• SS/2015 Zara Workshop Dubai stores, competitors surveys by Inditex Spain.
• Product knowledge Azadea Bahrain (Azadea Fashion Ambassador 2020).
• Participating in recruitment and hiring (open days) 2011,2012,2015.
• Horai induction Azadea Lebanon.
• RFID implementations in Egypt School store/ Bahrain launching the online 2019.
• Zara Kaslik Spain pilot store Lebanon 2017.
• Puma full training in Germany Herzogenaurach 2022. (Be nice, showrooms practicing and selection)
• Puma Austria sales meetings – brand strategy 2023.
• Asics Myagi program Croatia. Technologies and FAB (sales meeting) 2022.
• Kiabi : France Lille, Belgium and Paris Brand DNA and Season Selection every 6 month.
• Brand agreement and contract negotiations.

• Branding /directing and establishing Kiabi in Egypt.
• Manage day-to-day operations of the business whether stores or online
• Hire good candidates that will add value to the group.
• Responsible for contacting suppliers as well as deciding the product portfolio.
• Responsible for deciding on the locations of the stores as well as handling the pre- opening stages.
• Responsible for managing and setting up the online shopping (OMNI channel).
• Manage store operations, optimist sales and profits, control relevant store costs and support and implement Merchandise, Marketing & other in-store initiatives. Accomplishes sales and organization mission by completing related results as needed.
• Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
• Coach and mentor, the store managers, sales supervisors and sales staff through all their daily tasks.
• Monitor and control expenses through efficient store operations.
• Ensure efficient inventory and warehouse management.
• Review and analyze stocks and sales reports, monitoring and under stocks, implementing corrective action to be taken.
• Monitor and appraise the performance of staff in coordination with individual career plans.
• Set KPIs for direct reports and conduct performance appraisals.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Managing seasonal buying for portfolio brands.
• Representing Egypt during the sales meetings (France, Germany, Belgium, Austria, Croatia and Dubai)
• Wholesale and tender deals /after sales follow up.
• All events and activities e.g. (Puma Pyramid half marathon 2022,2023, Asics Gouna half marathon 2021)
• Training and development of skills and brand guidelines for personnel.
• Brand representative through any communication with headquarters.
• Brand agreements and contract negotiations Kiabi.
• Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
• Monitor the shop hourly revenue and prepare staff schedule accordingly to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost-effective manner
• Prepare management information reports on store performance to allow informed decision making
• Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
• Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates, Cashiers and Stock Keepers as per company guidelines
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned pares
• Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
• Monitoring all shop KPI to keep them healthy level.
• Attend all HR meetings to discuss latest issues and collect all updates related to HR, financial, events matter.
• Conducting department & assistant managers seasonal & EOY evaluation (Road) and setting smart plans accordingly.
• Conducting EOY CC “inventory” (end of year cycle count) to make sure our stock level and shrinkage are healthy.
• Effective and continuous communication with Spain in order to ensure that shop aligned with new updates and guidelines.
• 2011 trainer for all the potential managers of Azadea Egypt on country level.

• EGO store Cairo Heliopolis – north coast branches 2005.
• Strelleson & Energy opening team (FIG) company
• H&M Salmiya- Kuwait 2008 – Avenues store renovation.
• H&M August City stars Cairo, Alexandria.
• New look Cairo opening team Jan 2009.
• Zara (city stars, Maadi) May 2009.
• Zara opening CFC & training all team members in city stars 2014,2016.
• Zara Alexandria, MOA and MOE opening.
• Zara ABC Ashrafiya & Verdan pilot store Lebanon 2016.
• Zara Dubai festival city mall - opening operations team 2017.
• Zara Verdun Lebanon 2018.
• Zara Pilot stores Abu Dhabi.
• Zara Bahrain CC 2019 launching the online of Zara Bahrain.
• Puma outlet Rehab and Marassi North coast.
• Asics MOA and city stars 2022.
• Puma D5 Suez Road 2023.
• Kiabi Almaza City centre 2023,2024.