Mamoun Alostah Halabi
Summary
Personable and people-orientated with experience providing excellent customer service to tourist and retail customers.
Proven exceptional organizational and relationship-building capabilities. Highly motivated and dependable with a positive outlook. fluent in Arabic and English, both written and spoken.
International travel and seeing the world is a passion of mine.
Overview
5
5
years of professional experience
Work History
Tour Guide
Hallouf Tourism
01.2022 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Participated in community events representing company effectively promoting our services potential clients visitors alike.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Paid attention to detail while completing assignments.
Receptionist
Grand Hyatt Hotel
02.2021 - 12.2021
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Worked well in a team setting, providing support and guidance.
Sales Assistant
Zara
01.2019 - 12.2020
- Researched new clients for sales team, inputting contact information into Salesforce.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Increased sales by building strong customer relationships and providing excellent service.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Information Technology
International University For Science & Technology
Daraa, SyriaHigh School Diploma -
Al Rwaad
Damascus, Syria05.2019
Skills
- Customer Service
- Public Speaking
- Time Management
- Confidence
- Cultural awareness
- Flexibility & adaptability
- Good communication
- Interpersonal skills
- Safety Consciousness
- Problem Solving
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Upper intermediate (B2)
Russian
Elementary (A2)
Timeline
Tour Guide
Hallouf Tourism
01.2022 - Current
Receptionist
Grand Hyatt Hotel
02.2021 - 12.2021
Sales Assistant
Zara
01.2019 - 12.2020
Bachelor of Science - Information Technology
International University For Science & Technology
High School Diploma -
Al Rwaad
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