Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mamoun AlZoubi

Abu Dhabi

Summary

Energetic, skillful and professional bringing robust background in Information Technology systems, processes and execution styles. Excellent knowledge in Product Life Cycle, management KPI, governance, Root Cause Analysis Skills, Program Management, Business Demand Portfolio Management and Business Roadmap planning and reverse engineering.


Capable of introducing a positive impact and delivering results. Possesses sound experience ensuring tangible results. Driven to craft targeted output in key areas. Promote achieved results cross department and to higher management.


Excellent analysis skills and analytical thinking.

Overview

29
29
years of professional experience

Work History

Engagement & Execution Excellence

Etisalat
03.2022 - Current
  • Established the New Execution Excellence Section under Strategy & Execution Excellence under Technology & Information (S&EE/T&I).
  • Built and Designed new goals for the new EE section including the E&EE Section.
  • Responsible for designing the CTIO KPIs with Corp Governance Section for the E&EE Section under S&EE/T&I under CTIO.
  • Responsible for maintaining status of green KPIs.
  • Built, designed and implemented necessary measures to monitor, maintain and report cross functional KPIs.
  • Built and lead the team to implement preventive, proactive and early intervention measures to safeguard the Section and CTIO KPIs.
  • Report the status for the KPIs on weekly, monthly, Qtr, and yearly basis to CTIO, SVPs, HoSs.
  • Attest and produce monthly KPIs to Corp Governance team.
  • Maintain professional relationship and communication with cross functional teams under Technology and information Dept and with other stakeholders across Etisalat.
  • Engaged in identifying key improvement areas to exceed the set KPIs.


Business Account Management

Etisalat
04.2012 - 03.2022
  • Established the Business Account Management as a new section in CIT.
  • The BAM Section served as a focal point to liaise with all Etisalat Depts requesting Automation/Consultancy services from CIT Dept.
  • Managed the projectd and demand portfolios for all 16 business stakeholder Depts.
  • Responsible for planning and reverse enginerring of the yearly roadmaps for key business stakeholders.
  • Established necessary processes governing the demand management for PLC and NonPLC projects for all stakeholders.
  • Established the L1/L2/L3 escalation forums with business stakeholders.
  • Managed a productive relationship with the prodcut development teams under respective business units.
  • Published and presented weekly/monthly reports about demands and projects.
  • Responsible for the to with a new team to serve as the focal point for Served as a focal point for all Established the Supported day-to-day account management for company clients.
  • Created timely and accurate reports, internal documents and client deliverables.
  • Researched, forecasted and monitored client's demand trending behavior, providing CIT with necessary recommendations and suggestions to cater for this growing demand.
  • Supported strategic endeavors from key stakeholders specially about new technologies. i.e. SAS, Facial Recognition, AI, etc.
  • Implemented the PPM/HP System to serve as a corporate level approved system to register, manage, track demands from all stakeholders across Etisalat.

Business Analysit

Etisalat
04.1996 - 03.2012
  • Headed a team of 6 members to implement the eLife IT services for eLife Sister Company.
  • Headed 5 members to implement the CBCM Billing Module, Credit Control and Dunning Module.
  • Key member in the Analysis, Design and implementation of the CBCM System.
  • Key member in the team responsible for Rolling Out the CBCM system in all 6 Regions of Etisalat across UAE.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with Top management to drive strategy and implement new processes.
  • Communicated and explained business requirements to technical team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Expert in running Root Cause Analysis and planning next actions to score achievements.
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Assessed business requirements to create focused solutions.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Provided client support on system operation and troubleshooting.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Researched and adopted new technologies to add value to existing offerings.
  • Investigated system issues and implemented resolutions to enhance systems behavior and response time.

Programmer Analyst

MoF, ComCent
12.1994 - 04.1996
  • Programmer and systems analyst.
  • Worked in a team of 10 members to modernize the IT systems and services for the MoF Dept.
  • Implemented Automations systems for the Royal Jordanian, Jordan TV, etc.
  • Worked closely with clients to establish specifications and system designs.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Directed software design and development to meet client needs for functionality and performance.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.

Education

Bachelor of Science - Computer Science

Yarmouk University
Jordan
06.1992

Skills

  • Business Relationship Management
  • Business Portfolio Management
  • Business Demand Forecasting and Planning
  • Business Roadmap building, planning and reverse Engineering
  • Program Management, Agile Project Management
  • critical thinking, decision-making, creativity, and information processing Effective problem-solver use a systematic approach
  • Business Objective Analysis
  • Product LifeCycle Management
  • Root Cause Analysis
  • Team working spirit

Timeline

Engagement & Execution Excellence

Etisalat
03.2022 - Current

Business Account Management

Etisalat
04.2012 - 03.2022

Business Analysit

Etisalat
04.1996 - 03.2012

Programmer Analyst

MoF, ComCent
12.1994 - 04.1996

Bachelor of Science - Computer Science

Yarmouk University

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Mamoun AlZoubi