Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
Manal Bentirhi

Manal Bentirhi

Dubai,UAE

Summary

As a precise and enthusiastic hostess, I am renowned for my exceptional multitasking, time management, and customer service skills. Dedicated to exceeding guest expectations, I provide warm and polite assistance to ensure memorable and positive experiences. My adaptability and calm demeanor under pressure, paired with strong communication skills, enable me to consistently deliver excellent service, even during peak hours. Experienced in handling guest concerns and resolving issues diplomatically, I foster a teamwork spirit, making the environment more enjoyable and interesting to work in. Committed to going above and beyond in all aspects of my role, I am focused on delivering excellence consistently.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Restaurant Hostess

Atlantis The Royal
Dubai
10.2023 - Current
  • Warmly greeted and welcomed guests, setting a professional tone upon arrival
  • Efficiently escorted guests to tables, ensuring their comfort
  • Managed reservations, answering calls, messages and e-mails
  • Fostered a positive team atmosphere with a consistently professional and friendly demeanor
  • Managing monthly inventory.
  • Managed reservation system to avoid overbooking.

Cashier

Eighty restaurant
03.2022 - 07.2022
  • Delivered exceptional customer service by greeting customers and completing their transactions
  • Entrusted with restaurant logistics including the purchase of produce and products and working closely with inventory sellers
  • Ensured the restaurant had sufficient produce
  • Offered exception support in other areas of the restaurant as necessary, such as setup, prep work and prepped restaurant post-closure.

Education

Costumer Service Representative - Tourism

Tourism Academy Daraa Tafilalt
Morocco
01.2021 - 01.2023

Restaurant Management - Tourism

Tourism Academy Daraa Tafilalt
Morocco
01.2020 - 01.2021

Skills

  • Positive attitude
  • Professional appearance
  • Team player
  • Complaint handling
  • Excellent communication
  • Engaging with guests to ensure they're happy
  • Active listening skills

Languages

Arabic
Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)

Affiliations

  • writing
  • traveling

Timeline

Restaurant Hostess

Atlantis The Royal
10.2023 - Current

Cashier

Eighty restaurant
03.2022 - 07.2022

Costumer Service Representative - Tourism

Tourism Academy Daraa Tafilalt
01.2021 - 01.2023

Restaurant Management - Tourism

Tourism Academy Daraa Tafilalt
01.2020 - 01.2021
Manal Bentirhi