Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MANAL HADDAD

MANAL HADDAD

Erbil City,Iraq

Summary


Friendly and professional with experience in customer service and administrative support. Capable of creating welcoming environment and managing front desk operations seamlessly. Skilled in resolving queries and coordinating schedules to enhance overall efficiency.

Overview

20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

REMOTE TRANSLATOR

Initiative MENA
Dubai, United Arab of Emirates
01.2013 - 01.2014
  • Company Overview: Headquartered in UAE
  • Translation of financial, economic and social texts and websites from Arabic to English and vice versa.
  • Headquartered in UAE

FRONT DESK RECEPTIONIST

Laroche hotel
Erbil, Iraq
01.2022 - 01.2023
  • Handled various administrative duties like filing paperwork or updating databases diligently.
  • Provided accurate information about company services to clients, enhancing brand image.
  • Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
  • Greeted guests warmly upon arrival, creating a positive first impression of the organisation..

FRONT DESK RECEPTIONIST

Hyksos Hotel
Erbil, Iraq
01.2023 - 04.2025
  • Social Media Manager.
  • Team Leader.
  • Courses planning.
  • Marketing.
  • Customer Service.

PRIVATE ENGLISH TEACHER

PRIVATE
Lattakia, Syria
01.2005 - 01.2019
  • Giving private courses in English for all ages that include teaching reading, listening, speaking and writing skills.

EXECUTIVE MANAGER

Tatweer Training Center
Lattakia, Syria
01.2020 - 01.2022
  • Exercised crisis management skills during unexpected challenges ensuring minimal disruption to business operations.
  • Led strategic planning initiatives for company growth.
  • Pioneered digital transformation efforts within the organisation, driving technological adoption and literacy among staff members.
  • Coached subordinates towards achieving individual performance goals.

EXECUTIVE ADMINISTRATOR

Milonas office for Import and Export
Lattakia, Syria
01.2008 - 01.2010
  • Working with the managers.
  • Implementing and enforcing office regulations.
  • Reviewing measures to achieve performance targets.
  • Making (daily/weekly/monthly) reports then report them to the duty general manager.

Education

Bachelor Certificate - English Literature

Tishreen University
Syria
09.2008 - 09.2013

Diploma Of Educational Qualification -

Tishreen University
Syria
09.2014 - 09.2015

Skills

  • Photoshop
  • MS Office
  • Canva
  • Omega
  • Communication
  • Creativity
  • Teamwork
  • Innovative
  • Organisational efficiency
  • Multitasking proficiency
  • Microsoft office suite proficiency
  • Patience and composure
  • Booking system knowledge
  • Flexibility in scheduling
  • Knowledge of administrative procedures
  • Time management mastery
  • Knowledge of reception protocol
  • Reservations systems knowledge
  • Travel arrangements

Certification

  • CONVERSATION COURSE CERTIFICATE, AL Raai Institute, 01/01/04
  • TOT CERTIFICATE, Tatweer Training Center, 01/01/21
  • CUSTOMER SERVICE COURSE CERTIFICATE, Tatweer Training Center, 01/01/22
  • PUBLIC RELATION COURSE CERTIFICATE, Tatweer Training Center, 01/01/20
  • GRAMMAR COURSE CERTIFICATE, AL Raai Institute, 01/01/17
  • ICDL CERTIFICATE, Ecard Center, 01/01/17
  • COURSE OF TICKETING, Amadeusl, 01/01/22
  • PROTEL HOTEL MANAGEMENT SUIT, Laroche hotel, 01/01/22
  • KURDISH LANGUAGE CERTIFICATE, Kurdish Capital Institute, 01/01/23

Languages

Arabic
Native
English
Advanced
Kurdish
Beginner

Timeline

FRONT DESK RECEPTIONIST

Hyksos Hotel
01.2023 - 04.2025

FRONT DESK RECEPTIONIST

Laroche hotel
01.2022 - 01.2023

EXECUTIVE MANAGER

Tatweer Training Center
01.2020 - 01.2022

Diploma Of Educational Qualification -

Tishreen University
09.2014 - 09.2015

REMOTE TRANSLATOR

Initiative MENA
01.2013 - 01.2014

Bachelor Certificate - English Literature

Tishreen University
09.2008 - 09.2013

EXECUTIVE ADMINISTRATOR

Milonas office for Import and Export
01.2008 - 01.2010

PRIVATE ENGLISH TEACHER

PRIVATE
01.2005 - 01.2019

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MANAL HADDAD