MANAL HADDAD
Erbil City,Iraq
Summary
Friendly and professional with experience in customer service and administrative support. Capable of creating welcoming environment and managing front desk operations seamlessly. Skilled in resolving queries and coordinating schedules to enhance overall efficiency.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
REMOTE TRANSLATOR
Initiative MENA
Dubai, United Arab of Emirates
2013.01 - 2014.01
- Company Overview: Headquartered in UAE
- Translation of financial, economic and social texts and websites from Arabic to English and vice versa.
- Headquartered in UAE
FRONT DESK RECEPTIONIST
Laroche hotel
Erbil, Iraq
2022.01 - 2023.01
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Provided accurate information about company services to clients, enhancing brand image.
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
FRONT DESK RECEPTIONIST
Hyksos Hotel
Erbil, Iraq
2023.01 - 2025.04
- Social Media Manager.
- Team Leader.
- Courses planning.
- Marketing.
- Customer Service.
PRIVATE ENGLISH TEACHER
PRIVATE
Lattakia, Syria
2005.01 - 2019.01
- Giving private courses in English for all ages that include teaching reading, listening, speaking and writing skills.
EXECUTIVE MANAGER
Tatweer Training Center
Lattakia, Syria
2020.01 - 2022.01
- Exercised crisis management skills during unexpected challenges ensuring minimal disruption to business operations.
- Led strategic planning initiatives for company growth.
- Pioneered digital transformation efforts within the organisation, driving technological adoption and literacy among staff members.
- Coached subordinates towards achieving individual performance goals.
EXECUTIVE ADMINISTRATOR
Milonas office for Import and Export
Lattakia, Syria
2008.01 - 2010.01
- Working with the managers.
- Implementing and enforcing office regulations.
- Reviewing measures to achieve performance targets.
- Making (daily/weekly/monthly) reports then report them to the duty general manager.
Education
Bachelor Certificate - English Literature
Tishreen University
Syria 2008.09 - 2013.09
Diploma Of Educational Qualification -
Tishreen University
Syria 2014.09 - 2015.09
Skills
- Photoshop
- MS Office
- Canva
- Omega
- Communication
- Creativity
- Teamwork
- Innovative
- Organisational efficiency
- Multitasking proficiency
- Microsoft office suite proficiency
- Patience and composure
- Booking system knowledge
- Flexibility in scheduling
- Knowledge of administrative procedures
- Time management mastery
- Knowledge of reception protocol
- Reservations systems knowledge
- Travel arrangements
Certification
- CONVERSATION COURSE CERTIFICATE, AL Raai Institute, 01/01/04
- TOT CERTIFICATE, Tatweer Training Center, 01/01/21
- CUSTOMER SERVICE COURSE CERTIFICATE, Tatweer Training Center, 01/01/22
- PUBLIC RELATION COURSE CERTIFICATE, Tatweer Training Center, 01/01/20
- GRAMMAR COURSE CERTIFICATE, AL Raai Institute, 01/01/17
- ICDL CERTIFICATE, Ecard Center, 01/01/17
- COURSE OF TICKETING, Amadeusl, 01/01/22
- PROTEL HOTEL MANAGEMENT SUIT, Laroche hotel, 01/01/22
- KURDISH LANGUAGE CERTIFICATE, Kurdish Capital Institute, 01/01/23
Languages
Arabic
Native
English
Advanced
Kurdish
Beginner
Timeline
FRONT DESK RECEPTIONIST
Hyksos Hotel
2023.01 - 2025.04
FRONT DESK RECEPTIONIST
Laroche hotel
2022.01 - 2023.01
EXECUTIVE MANAGER
Tatweer Training Center
2020.01 - 2022.01
Diploma Of Educational Qualification -
Tishreen University
2014.09 - 2015.09
REMOTE TRANSLATOR
Initiative MENA
2013.01 - 2014.01
Bachelor Certificate - English Literature
Tishreen University
2008.09 - 2013.09
EXECUTIVE ADMINISTRATOR
Milonas office for Import and Export
2008.01 - 2010.01
PRIVATE ENGLISH TEACHER
PRIVATE
2005.01 - 2019.01